E-Commerce Account Specialist

JF Group • Charlotte, NC

5d

About The Position

The E-Commerce Account Specialist supports the E-Commerce Website and the continued growth of JFPetroParts.com. The role is primarily responsible for order management, account management, and lead management. It processes and reviews incoming web orders, facilitates adding products to the website, and coordinates with relevant team members to support on-time delivery and prompt invoicing. The specialist also works across teams to transition customer accounts to the e-commerce platform, maintain accurate product and account information, manage web returns and credits, and provide responsive customer service.

Requirements

• Bachelor’s degree in Business, or related supply chain/customer service experience.
• Impeccable attention to detail and strong collaborative skills.
• Exemplary organizational and tracking skills.
• Ability to execute multiple tasks and provide high-quality deliverables on or before deadlines.
• Strong written and oral communication skills and interpersonal skills.
• Must meet the company’s employment requirements, including passing a drug screen and criminal background check, and an MVR if driving for the company.

Nice To Haves

• Microsoft Business Central experience.

Responsibilities

• Process incoming web orders promptly and review them for data accuracy.
• Review inventory availability and coordinate prompt shipment with Technical Support and Distribution Center Management teams.
• Facilitate adding products to the online platform based on customer requirements and requests.
• Ensure web pages contain correct product information and relevant content.
• Verify account information and set up users with logins and passwords for the online portal.
• Work cross-functionally to transition new and existing customer accounts to the e-commerce platform.
• Oversee web return processing for general returns, cores, and warranty items, and coordinate credits with the Accounts Receivable Team.
• Work with the E-Commerce Team to track customer category trends and regularly share insights, thoughts, and key findings.
• Address customer concerns professionally and efficiently by providing exceptional customer service.
• Assist with website special projects and other duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Health benefits, including medical, vision, dental, disability, and company-provided life insurance; eligibility begins the first of the month following 30 days.
• Bonus program eligibility.
• Paid training for field personnel.
• Uniforms provided for field personnel.

What This Job Offers

• Job Type: Full-time