E-Commerce Account Specialist

JF Group • Dayton, OH

5d

About The Position

The E-Commerce Account Specialist supports the E-Commerce Website through order management, account management, and lead management. The role processes and reviews incoming web orders, adds items and product information to the website, and coordinates with appropriate team members to help ensure on-time delivery and prompt invoicing. The position also supports the E-Commerce Team in building JFPetroParts.com’s online presence.

The specialist works with customers and internal teams to manage e-commerce accounts, product listings, shipments, returns, and credits; provides customer service; and contributes insights on customer category trends. The role may also assist with website special projects and other assigned duties.

Requirements

• Bachelor’s degree in Business, or related Supply Chain/Customer Service experience.
• Impeccable attention to detail and strong collaborative skills.
• Exemplary organizational and tracking skills.
• Ability to execute multiple tasks and deliver high-quality work on or before deadlines.
• Strong written and oral communication and interpersonal skills.
• Must meet the company’s employment requirements, including passing a drug screen and criminal background check, and an MVR if driving for the company.

Nice To Haves

• Microsoft Business Central experience preferred.

Responsibilities

• Process incoming web orders promptly and review them for data accuracy.
• Review inventory availability and coordinate prompt shipment with Technical Support and Distribution Center Management teams.
• Facilitate adding products to the online platform based on customer requirements and requests.
• Ensure website pages contain correct product information and relevant content.
• Verify account information and set up users with logins and passwords for the online portal.
• Work cross-functionally to transition new and existing customer accounts to the e-commerce platform.
• Oversee web return processing for general returns, cores, and warranty items, and coordinate credits with the Accounts Receivable Team.
• Work with the E-Commerce Team to follow customer category trends and regularly share insights, thoughts, and key findings.
• Provide professional and efficient customer service to address customer concerns.
• Assist with website special projects and other duties as assigned.

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Medical, vision, dental, disability, and life insurance benefits; health benefits are eligible starting the first of the month following 30 days
• Company-provided life insurance
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time