Lobby Ambassador Jobs

About The Position

Requirements

• Must be at least 18 years of age.
• Experience as a door staff professional or in a receptionist, customer service, clerical, hotel, or restaurant position.
• Must be comfortable around dogs, cats, and other pets or animals.
• High school diploma or GED.
• Ability to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state-accredited training requirements.
• Ability to pass a pre-employment drug screen and criminal background check.
• Ability to read, write, speak, and understand English.
• Ability to meet the physical essential functions of the job, including lifting 50+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.
• Weekend availability required.

Nice To Haves

• Bilingual ability is considered a plus.

Responsibilities

• Create positive, memorable, and efficient interactions outside the building, in the lobby, and at the front desk.
• Proactively greet guests, identify their needs, and provide appropriate assistance.
• Monitor traffic flow and lines in the lobby and at the lobby desk, directing guests to appropriate areas to minimize wait times.
• Identify, acknowledge, diagnose, and resolve guest concerns.
• Promote building amenities and maintain accurate knowledge of onsite groups and events.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Develop and maintain positive working relationships and support the team in reaching common goals.
• Coordinate guest transportation, including taxicab, Uber, and Lyft pickups.
• Use tablet devices to facilitate guest and tenant arrivals at the turnstiles.
• Maintain standards for personal appearance and grooming.
• Facilitate lobby safety, cleanliness, and security.
• Perform front desk agent and administrative functions as directed.
• Perform other job-related duties as assigned.

Benefits

• Paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training