Lobby Ambassador

Compass Group•New York, NY

10d•$22 - $24

About The Position

As a Lobby Ambassador, you will create a warm, welcoming, and professional atmosphere for clients, recruits, customers, and employees. You will serve as a first point of contact for visitors, operate the switchboard, and help ensure that guests feel comfortable and secure throughout their visit. You will also provide concierge assistance and support a professional, efficient arrival and departure experience. Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The company emphasizes long-term career development, individual training, and opportunities to build skills for future roles. Ambassadors are part of a global community and work with colleagues across diverse backgrounds.

Requirements

Experience in a client service or reception position.
Computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to stand and walk for extended periods.

Nice To Haves

Some college is preferred.

Responsibilities

Welcome and acknowledge all guests.
Anticipate and address guests’ needs.
Thank guests with genuine appreciation.
Assist guests with service matters, including concierge requests.
Monitor and process visitor and registration requests through a centralized email inbox.
Escort high-touch clients to their meeting destinations.
Promote teamwork and quality service through daily communication and coordination with other departments.
Develop and maintain positive working relationships and support the team in reaching common goals.
Keep the front desk work area clean and orderly.
Provide guests with a professional, efficient arrival and departure experience and create a memorable visit.
Act as the first point of contact for lobby activities and emergencies, remain alert, take ownership of challenges, resolve them, or follow escalation procedures.
Perform other duties as assigned.