Lobby Ambassador

CBRE HV • New York, NY

8d

About The Position

As a CBRE Lobby Ambassador, you will assist guests, customers, and tenants with business and personal needs, including making reservations, scheduling transportation services, and recommending local attractions. This role is part of the Workplace Experience function and provides customer service to clients and visitors at a designated building. The position also guides team members in applying basic knowledge of practices and procedures, works to build consensus, and models behaviors consistent with CBRE RISE values.

Requirements

• High school diploma or GED.
• 1 to 5 years of job-related experience.
• In-depth understanding of processes, procedures, systems, and concepts within the job function, and basic knowledge of related job functions.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
• Excellent organizational skills and a master-level inquisitive mindset.

Nice To Haves

• Prior shift manager or supervisory experience is preferred but not mandatory.

Responsibilities

• Serve as the first point of contact for people entering the facility and greet them in a friendly, welcoming manner.
• Record and log service requests, track their status, and provide administrative assistance to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors, responding to requests promptly.
• Deliver customer service to everyone in the facility and encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations, including transportation, dining, and entertainment options.
• Follow property-specific security and emergency procedures and notify appropriate parties to support building safety.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors and provide professional, customer-service-driven solutions.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Establish new techniques as needed to help the team meet its objectives.
• Ensure personal and team outcomes positively affect customer objectives.
• Model behaviors consistent with CBRE RISE values, guide the team in applying basic practices and procedures, and work to build consensus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED