Lobby Ambassador

Marriott•Nashville, TN

About The Position

The Lobby Ambassador engages hotel guests and enhances their service experience by activating lobby-area services, including the Restaurant & Bar, Front Desk, Business Center, and Lounge. The role arranges or identifies providers for guest requests such as transportation, reservations, and dry cleaning; responds to special requests from guests with unique needs; and follows up to ensure satisfaction. The ambassador shares knowledge about the property, nearby amenities, special events, and local activities, and contacts the appropriate department or colleague to resolve guest requests or problems. The position also requires reporting accidents, injuries, and unsafe work conditions; completing safety training and certifications; following company policies and procedures; maintaining a clean, professional appearance; protecting confidential information and company assets; and welcoming and assisting guests according to company standards. The ambassador communicates professionally, handles written documents and telephone calls appropriately, builds positive working relationships, supports team goals, responds to coworker concerns, and complies with quality assurance standards. The role may require standing, sitting, or walking for extended periods or an entire shift, and moving objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Engage guests and activate lobby services to enhance the service experience.
Arrange or identify providers for guest requests, including transportation, reservations, and dry cleaning.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Share information about the property, local amenities, special events, and activities.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation to guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and respond appropriately to coworkers’ concerns.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for extended periods or an entire work shift; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.