Lobby Ambassador
About The Position
The Lobby Ambassador establishes a warm, welcoming, and professional atmosphere for clients, recruits, customers, employees, and other visitors. As the first point of contact, the ambassador operates the switchboard and helps visitors feel comfortable and secure throughout their visit. The role includes providing concierge assistance, managing visitor registration requests, escorting high-touch clients, and responding to lobby activities and emergencies. The position is with Rapport, a specialized division of FLIK Hospitality Group that emphasizes long-term career development and provides individual training and development.
Requirements
- Experience in a client service or reception position.
- Computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to stand and walk for extended periods.
Nice To Haves
- Some college is preferred.
Responsibilities
- Welcome and acknowledge all guests.
- Anticipate and address guests’ needs, thank them with genuine appreciation, and assist with guest-service and concierge requests.
- Monitor and process visitor and registration requests using a centralized email inbox.
- Escort high-touch clients to their meeting destinations.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Develop and maintain positive working relationships and support the team in achieving common goals.
- Keep the front desk work area clean and orderly.
- Provide guests with a professional and efficient arrival and departure experience and help create a memorable visit.
- Remain alert as the first point of contact for lobby activities and emergencies; take ownership of lobby-operation challenges, resolve them, or follow escalation procedures.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site and state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential eligibility for paid and/or unpaid time-off benefits in accordance with applicable laws
- Individual training and development program and career-development support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
