Lobby Ambassador Flex

Allied Universal • Sandy Springs, GA

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About The Position

Allied Universal is hiring a Lobby Ambassador to serve as the face of the facility and first point of contact for employees, tenants, visitors, vendors, contractors, and guests. The position combines hospitality and customer service with proactive security practices to help maintain a safe, welcoming, and professional environment. The Lobby Ambassador represents Allied Universal and the client, delivers a positive experience, and ensures compliance with security, access control, and safety procedures.

The position is located in Sandy Springs, Georgia 30328, is full-time, and pays a starting base rate of $20.50 per hour.

Requirements

• High school diploma or equivalent, or five years of verifiable work experience.
• At least three years of experience in a front-facing customer service role.
• At least one year of security experience.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Excellent oral and written interpersonal communication and customer service skills.
• Attention to detail and situational awareness.
• Ability to work independently with little supervision.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to assess situations and make sound decisions.
• Intermediate computer skills and ability to use technology platforms.
• Ability to handle common and crisis situations efficiently.

Nice To Haves

• Prior military or law enforcement experience.
• Hospitality, concierge, executive reception, or customer experience background.

Responsibilities

• Serve as the primary lobby point of contact and greet employees, tenants, visitors, vendors, contractors, and guests.
• Deliver hospitality and customer service while balancing access control, security, and safety requirements.
• Operate visitor management, access control, radio, surveillance, and related security systems according to site procedures.
• Verify visitor registration, identity, authorization, credentials, escorts, host notifications, and VIP or Executive Leadership procedures as required.
• Maintain situational awareness, monitor lobby activity, identify suspicious behavior or unauthorized access attempts, and immediately report security concerns.
• Respond to incidents, emergencies, safety issues, and operational concerns, notifying supervision, client management, ESOC, emergency services, or first responders as appropriate.
• Follow site-specific emergency response protocols and assist with evacuations, accountability, emergency communications, responder access, and post-event documentation.
• Conduct assigned inspections, observe hazards or maintenance concerns, maintain entrance security, and communicate issues promptly.
• Assist occupants with directions, information, wayfinding, service requests, and general inquiries with patience, empathy, inclusion, and customer care.
• Maintain accurate, factual, and proprietary records, reports, visitor information, incident documentation, and daily activity or shift reports.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED