Lobby Ambassador

JLL • San Jose, CA

11d • Onsite

About The Position

As a Lobby Ambassador at JLL, you are the welcoming face of clients’ workplaces and deliver proactive hospitality and face-to-face support. You serve as a central connection point for visitors, employees, and guests, providing service from arrival through departure. The role requires a visible, engaging presence throughout the workplace, coordination with facilities management teams, and local expertise to help create seamless guest experiences. You will anticipate needs, offer creative solutions, and support hospitality-focused service delivery across departments.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is on-site in San Jose, California. The stated expected compensation is $58,594 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or GED.
• Minimum 2–3 years of customer service or hospitality-related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a passion for creating exceptional guest experiences.
• Ability to multitask and prioritize while maintaining accuracy and service quality.
• Working knowledge of Microsoft Office, including Teams, Excel, PowerPoint, Word, and Outlook.
• Flexibility and a positive attitude when managing changing priorities.
• Professional demeanor, confidence, and responsiveness in customer service situations.
• Authorization to work in the United States without sponsorship.

Nice To Haves

• Experience in a corporate hospitality or workplace services environment.
• Knowledge of local attractions, dining, and entertainment options.
• Familiarity with facilities management operations and service coordination.
• Experience with mail services and administrative support functions.
• Background in event coordination or meeting support services.
• Additional language skills to serve diverse clientele.
• Experience with workplace technology platforms and information systems.

Responsibilities

• Welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a warm and helpful manner while maintaining a visible presence throughout the workplace.
• Provide information about local cuisine, hotels, attractions, and upcoming events.
• Connect with clients, customers, and support teams to identify needs and deliver solutions.
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across departments.
• Serve as a central point of contact for campus information, wayfinding, and activity coordination.
• Provide meeting support, reception services, and personal assistance as needed.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED