Lobby Ambassador

ABM US•Gloucester, MA

4d•$45,000 - $50,000

About The Position

The Lobby Ambassador serves as a professional and welcoming first point of contact for visitors, employees, vendors, and contractors at the client site. The role manages visitor check-in and check-out, badges, logs, access requirements, calls, inquiries, meeting logistics, and shared inbox communications. It also supports mail and package deliveries, office supply inventory, catering, and visitor hospitality. The position coordinates with Facilities, Security, and office support teams to keep reception and common areas organized and presentable, and escalates building, security, or customer service concerns to appropriate site contacts. The Lobby Ambassador is expected to maintain confidentiality and represent ABM and the client site by delivering a high-quality customer experience.

Requirements

2–5 years of experience in receptionist, front desk, administrative support, office coordinator, customer service, hospitality, or visitor management work.
Strong customer service orientation and commitment to a positive visitor experience.
Exceptional verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to interact professionally with employees, customers, vendors, and senior leaders.
Excellent organizational, planning, and time-management skills.
Ability to prioritize multiple responsibilities in a dynamic environment.
Strong attention to detail and commitment to accuracy.
Ability to work independently with minimal supervision.
Professional appearance and demeanor.
Strong problem-solving and decision-making skills.
Flexibility and adaptability to changing business needs.
Desire and aptitude for learning new concepts and processes quickly.

Nice To Haves

Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment.

Responsibilities

Greet and welcome visitors, employees, vendors, and contractors professionally and courteously.
Manage visitor check-in and check-out, including badge issuance, visitor logs, and security protocols.
Monitor lobby activities and ensure compliance with site access requirements, including badge verification and visitor escorts when required.
Answer and direct incoming phone calls and inquiries, providing accurate information and routing requests appropriately.
Maintain reception coverage and provide customer service to guests and employees.
Coordinate meeting logistics, including visitor notifications, conference room support, printing materials, and visitor badge preparation.
Manage shared inbox communications about visitor arrivals, meeting schedules, site announcements, and general inquiries.
Assist with mail, package deliveries, and courier services as needed.
Coordinate with Facilities, Security, and office support teams to keep reception and common areas organized, functional, and presentable.
Monitor and maintain inventory of lobby and office supplies.
Support catering coordination and visitor hospitality for meetings and special events.
Escalate building, security, or customer service concerns to appropriate site contacts.
Maintain confidentiality when handling sensitive information and visitor interactions.
Represent ABM and the client site by delivering a best-in-class customer experience.