Lobby Ambassador - OC

City of Hope•Irvine, CA

About The Position

The City of Hope Lobby Ambassador provides customer service to patients, families, guests, and colleagues through greeting, wayfinding, directions, mobility assistance, transportation by electric cart or wheelchair, and connections to City of Hope resources. The role serves as a liaison between the external environment, valet parking, patient registration, and patients’ hospital or outpatient destinations on the Duarte Campus. The Lobby Ambassador delivers these services with strong interpersonal skills, safety awareness, and alignment with City of Hope values.

Requirements

High school diploma or equivalent.
Two years of experience in a customer service role, including at least one year providing face-to-face customer service.
Current California driver's license.
CPR/BLS certification.

Responsibilities

Greet and assist patients, guests, and colleagues by providing directions, obtaining wheelchairs, and transporting people from parking or other external campus areas into buildings.
Maintain a professional and friendly demeanor when acknowledging patients, guests, and colleagues.
Access patient information when needed to confirm appointment times, locations, and room numbers.
Provide concierge assistance with internet information, such as directions, restaurants, shopping, and local or City of Hope amenities.
Maintain patient and business confidentiality.
Demonstrate willingness and ability to help others, and coordinate patient needs with other departments.
Correct or report safety, maintenance, and cleaning needs.
Respond to Code Blue and Code Red emergencies with appropriate equipment.
Follow site-specific safety and security procedures, use preventative safety practices including safe lifting techniques, and operate only equipment for which trained.
Learn and follow hospital disaster codes, response plans, and City of Hope standard operating procedures.
Complete tasks promptly as instructed by the Lobby Ambassador Supervisor or Support Services Manager.
Treat guests, patients, and colleagues with courtesy, respect, and dignity.
Follow City of Hope appearance and attendance standards, including wearing the complete approved pressed uniform.
Comply with the City of Hope Code of Conduct and other policies and procedures.
Use City of Hope logs as specified and complete tasks according to standard operating procedures.
Maintain a clean and neat office, work area, desk, and surrounding areas.
Perform other duties as assigned.