Lobby Ambassador/Greeter - Grande Vista Resort, Orlando (19.45hrly)

Marriott Vacations Worldwide•Williamsburg, FL

About The Position

The Lobby Ambassador welcomes Owners and guests, helps create memorable vacation experiences, and supports marketing efforts at Grande Vista Resort in Orlando. The role provides information about property amenities, services, operating hours, local attractions, and activities; helps connect targeted customers with Marketing Executives; and ensures the lobby is appropriately staffed and supplied. The position also supports guest experience standards, team goals, company policies, and safety procedures.

Requirements

Sales or customer service experience.
Enjoy interacting with guests in person or by phone.
Availability to work a flexible schedule, including weekends and holidays.
May be required to complete background and drug screening in accordance with state and local requirements.
Ability to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.

Responsibilities

Provide warm, welcoming greetings to guests.
Use tools to screen targeted customers and connect them with a Marketing Executive.
Give Owners and guests directions and information about property amenities, services, hours of operation, and local areas of interest and activities.
Ensure appropriate lobby coverage and execution, especially during peak arrival periods.
Promote awareness of the brand image internally and externally.
Assist with strategies to support marketing efforts and site volume.
Take inventory and ensure lobby desks are stocked with appropriate supplies and collateral.
Anticipate and address guests’ needs.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals.
Follow company policies and safety procedures.