Lobby Greeter

Marriott•Honolulu, HI

3d•$26 - $33

About The Position

The Lobby Greeter supports guests throughout their stay by handling room-key requests, communicating room availability needs to staff, delivering messages, accommodating room changes when possible, and explaining property features, amenities, services, operating hours, and local activities. The role also includes storing and retrieving luggage, arranging transportation, and responding to guest needs and requests. The Lobby Greeter follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and reports accidents, injuries, and unsafe conditions. The position calls for welcoming guests, anticipating service needs, assisting individuals with disabilities, communicating professionally, supporting coworkers, promoting teamwork, and meeting quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Read and visually verify information in a variety of formats, including small print.
Visually inspect tools, equipment, or machines to identify defects.
Stand, sit, or walk for extended periods or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Move up and down a ladder, stairs, and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Activate room keys and reissue keys to guests as necessary.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guests of messages and send messages to their rooms when required.
Accommodate room-change requests when possible.
Provide directions and information about property amenities, services, hours of operation, local areas of interest, and activities.
Tag, store, and retrieve luggage, and provide guests with claim tickets.
Identify and explain room features to guests.
Prioritize and resolve outstanding requests or problems from the previous day.
Arrange transportation for guests and visitors.
Respond to guest needs and requests.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
Communicate with guests and coworkers using clear, appropriate, and professional language.
Support coworkers, treat others with dignity and respect, and collaborate to promote teamwork and shared goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.