Lobby Ambassador (Honolulu, Hawaii)

Blackstone Consulting•Honolulu, HI

11d

About The Position

Serves as a professional, friendly, and informed first point of contact for site employees, members, patients, and visitors. Provides assistance with requests and services, performs administrative duties as needed, and helps control facility access through the admittance process. Welcomes visitors, determines the nature of their business, and announces them to appropriate personnel or departments when necessary. The role includes customer-service-focused screening and may be assigned a service grade or rank, such as Lead or Supervisor, according to contract requirements or business needs. Responsibilities include taking temperature checks using handheld or automated thermal devices, assisting with wayfinding, delivering patient belongings to medical units, pushing members in wheelchairs, and providing information about nearby amenities. The ambassador screens and assists visitors and employees seeking entry, provides courteous and respectful service, and reports incidents or suspicious activity to the appropriate security, client, company, life-safety, or public-safety personnel. Other similar duties may be assigned. Blackstone Consulting, Inc. is a minority-owned global service provider with 9,000 employees. Its healthcare security division supports healthcare organizations and provides training intended to advance healthcare careers. The company states that it is an equal-opportunity employer committed to a diverse workforce. The role may involve stressful or urgent situations, exposure to unauthorized-area challenges, and handling sensitive or confidential information. Work may include exposure to inclement weather, protective-gear requirements, and potential hazards such as violent or infectious persons, gases and fumes, blood and bodily fluids, and heat, wind, rain, or cold. The work environment’s noise level can range from extreme noise to extreme quiet. The position requires maintaining composure, handling multiple tasks, communicating clearly, and following safety practices and company procedures. Overtime may be required without advance notice.

Requirements

High school diploma.
Customer service skills.
Attention to detail.
Willingness to have a flexible schedule.
Must be 18 years or older.
Reliable transportation.
Ability to handle multiple tasks concurrently.
Basic computer usage, keyboarding, and ability to operate controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Ability to maintain composure and mental stability under stress and pressure.
Ability to push or pull wheelchairs carrying patients of various weights.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to take protective actions and follow established safety guidelines.

Responsibilities

Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel or departments when necessary.
Help control access to the client facility through the admittance process and efficiently screen visitors and client employees seeking entry.
Take temperature checks of people entering the facility using handheld or automated thermal devices.
Assist with wayfinding and provide information about nearby restaurants, convenience stores, and the local area as authorized.
Handle patient belonging deliveries to medical units.
Push members or patients in wheelchairs and assist with movement into or out of medical conveyance devices when necessary.
Provide courteous, respectful, and pleasant service to employees, members, patients, and visitors.
Observe and report incidents or suspicious activity to appropriate security personnel, client representatives, company management, life-safety personnel, or public-safety authorities.
Perform administrative services and other duties of a similar nature and scope as required for the assigned post.
Follow safe work practices and company policies and procedures, and notify superiors of unsafe working conditions.