Lobby Ambassador (Honolulu, Hawaii)

Blackstone Consulting, Inc.•Honolulu, HI

11d

About The Position

The Lobby Ambassador serves as a professional, friendly, and informed first point of contact for incoming site employees, members, and visitors. The role provides site information and services, performs administrative tasks as needed, helps control facility access through the admittance process, welcomes visitors, determines the nature of their business, and contacts appropriate personnel or departments when necessary. The position is designated as a customer-service-focused Screener and may be assigned a lead or supervisor grade or rank as required by contract or business needs. The Lobby Ambassador takes temperature checks, assists with wayfinding, delivers patient belongings to medical units, and helps members or patients using wheelchairs. The role also provides information about the surrounding area, supports efficient visitor screening and admission, and reports incidents or suspicious activity to appropriate personnel. Duties may include other tasks of similar nature and scope. The job requires courteous, respectful, and professional interactions with employees, members, patients, visitors, and clients. The employee must follow safety and company procedures, maintain composure in stressful or urgent situations, and communicate clearly. Work may involve exposure to inclement weather, protective equipment, sensitive information, infectious materials, bodily fluids, or potentially violent individuals. Physical demands include frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, and crouching; and the ability to push or pull wheelchairs carrying patients of various weights. Overtime may be required without advance notice.

Requirements

High school diploma.
Customer service skills.
Attention to detail.
Willingness to work a flexible schedule.
Must be 18 years or older.
Reliable transportation.
Ability to pass background and reference checks, controlled substance testing, and a behavioral selection survey, and to meet mandatory licensing requirements.
Ability to handle multiple tasks concurrently.
Basic keyboarding and computer skills and ability to operate controls.
Clear vision, hearing, speaking, and writing to communicate with employees, visitors, and clients.
Ability to maintain composure and mental stability under stress, including when dealing with challenging individuals or urgent situations.
Physical ability to frequently sit, stand, and walk for extended periods; occasionally reach, stoop, kneel, and crouch; and push or pull patient wheelchairs.
Ability to take protective actions in accordance with established guidelines when exposed to potential workplace hazards.

Responsibilities

Serve as the first point of contact for site employees, members, and visitors.
Welcome visitors, determine the nature of their business, and announce them to appropriate personnel or departments when needed.
Take temperature checks of people entering the facility using handheld or automated thermal devices.
Assist visitors and members with wayfinding and provide information about the local area, including restaurants and convenience stores.
Deliver patient belongings to medical units.
Assist members or patients with wheelchairs, including pushing or pulling wheelchairs carrying patients of various weights.
Assist with controlling access to the client site by screening visitors and employees and facilitating admission for those with a legitimate need to enter.
Provide courteous, respectful, and pleasant service that reflects positively on the client and its customer service and security department.
Communicate openly, honestly, and responsively, and provide authorized information about the site and surrounding area.
Observe and report incidents or suspicious activity to security personnel, client representatives, company management, life-safety personnel, or public safety authorities as appropriate.
Perform other tasks of a similar nature and scope as required for the assigned post.
Follow safe work practices and company policies and procedures, and notify superiors of unsafe working conditions.