Lobby Ambassador - $23-$26

Titan Security Group•Chicago, IL

23h•$23 - $26•Onsite

About The Position

Titan Security is hiring a Building Concierge and Lobby Ambassador in downtown Chicago to serve as the face of a prestigious building and help create a positive, welcoming environment. The role provides guest and tenant assistance in the exterior area, lobby, and front desk while supporting lobby safety, cleanliness, and security. It also includes front desk and administrative functions, transportation coordination, and coordination with other departments.

Requirements

Must be at least 18 years of age.
Experience as a door staff professional or in a receptionist, customer service, clerical, hotel, or restaurant position.
Must be comfortable around dogs, cats, and other pets or animals.
High school diploma or GED.
Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state-accredited training requirements.
Able to pass a pre-employment drug screen and criminal background check.
Able to read, write, speak, and understand English.
Able to meet the physical essential functions of the job, including lifting 50+ pounds, completing foot patrols, walking up and down stairs, and working in inclement weather.

Nice To Haves

Bilingual ability is considered a plus.

Responsibilities

Create positive, memorable, and efficient interactions outside the building, in the lobby, and at the front desk.
Proactively greet guests and identify and fulfill their needs.
Monitor traffic flow and lines in the lobby and at the lobby desk, directing guests to appropriate areas to minimize wait times.
Identify, acknowledge, diagnose, and resolve guest concerns.
Promote building amenities and maintain accurate knowledge of onsite groups and events.
Communicate and coordinate daily with other departments to promote teamwork and quality service.
Develop and maintain positive working relationships and support the team in reaching common goals.
Coordinate guest transportation, including taxicab, Uber, and Lyft pickups.
Use tablet devices to facilitate guest and tenant arrivals at the turnstiles.
Maintain standards for personal appearance and grooming.
Facilitate lobby safety, cleanliness, and security.
Perform front desk agent and administrative functions as directed.
Perform other job-related duties as assigned.