RECEPTIONIST / LOBBY AMBASSADOR - LAW FIRM

Compass Group•New York, NY

1d•$24 - $30

About The Position

Rapport, a specialized division of FLIK Hospitality Group, is seeking a polished, hospitality-focused Receptionist / Lobby Ambassador to serve as the face of a law firm client location. The role creates a warm, professional, and seamless experience for visitors, clients, attorneys, and employees. Candidates must have prior experience in a law firm or legal services environment and understand professional-services etiquette, confidentiality, and high-touch client service. The ambassador serves as the primary point of contact for lobby and reception activities, supporting visitor registration, calls, meetings, hospitality services, deliveries, and office events. Rapport emphasizes long-term career development through an individual training and development program and offers a range of benefits. This position represents Rapport’s commitment to workplace hospitality and memorable client and employee interactions.

Requirements

At least 2 years of experience in a receptionist, front desk, client services, or hospitality role.
Previous experience in a law firm or legal services environment is required.
Exceptional customer service and interpersonal skills.
Professional appearance and demeanor, with confidence interacting with senior executives, attorneys, and clients.
Strong verbal and written communication skills.
Ability to exercise discretion and maintain confidentiality at all times.
Strong organization and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office Suite, Outlook, Teams, and visitor management systems.
Ability to work independently and collaboratively in a professional office setting.

Nice To Haves

Experience supporting executive-level clients and legal professionals.
Background in luxury hospitality, corporate reception, or workplace experience services.
Knowledge of conference room technology and meeting support services.

Responsibilities

Greet and welcome clients, guests, and employees professionally and engagingly.
Serve as the primary point of contact for lobby and reception activities.
Manage visitor registration, security procedures, and guest check-in and check-out.
Coordinate conference room reservations and support meeting preparation.
Notify attorneys and staff of visitor arrivals and arrange guest escorts when required.
Answer and direct incoming telephone calls professionally and discreetly.
Maintain a clean, organized, and welcoming reception and lobby area.
Assist with hospitality services, including beverage service and meeting support.
Handle incoming and outgoing mail, courier services, and deliveries.
Coordinate with building management, security, and workplace teams as needed.
Respond to guest requests and resolve concerns promptly and professionally.
Maintain confidentiality of sensitive information and client interactions.
Support special events, executive visits, and office functions as assigned.