Lobby Ambassador

Allied Universal • Sandy Springs, GA

2d

About The Position

Allied Universal is hiring a Lobby Ambassador to serve as the face of a facility and the first point of contact for employees, tenants, visitors, vendors, contractors, and guests. The role combines hospitality and customer service with proactive security practices to maintain a safe, welcoming, and professional environment. The Lobby Ambassador represents Allied Universal and the client, delivers a positive experience, and ensures compliance with security, access control, and safety procedures.

The position is located in Sandy Springs, Georgia (30328), is full-time, and offers a starting base pay rate of $20.50 per hour.

Requirements

• High school diploma or equivalent, or five years of verifiable work experience.
• At least three years of experience in a front-facing customer service role.
• At least one year of security experience.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Excellent oral and written interpersonal communication and customer service skills.
• Attention to detail and situational awareness.
• Ability to work independently with little supervision.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to assess situations and make sound decisions.
• Intermediate computer skills and ability to use technology platforms.
• Ability to handle common and crisis situations efficiently.

Nice To Haves

• Prior military or law enforcement experience.
• Hospitality, concierge, executive reception, or customer experience background.

Responsibilities

• Serve as the primary lobby point of contact and greet employees, tenants, visitors, vendors, contractors, and guests.
• Deliver exceptional hospitality and customer service while balancing access control, security, and safety requirements.
• Operate visitor management, access control, radio, surveillance, and related security systems according to site procedures.
• Verify visitor registration, identity, authorization, credentials, escorts, host notifications, and VIP or Executive Leadership procedures as required.
• Maintain situational awareness, monitor lobby activity, identify suspicious behavior or unauthorized access attempts, and immediately report security concerns.
• Respond to incidents, emergencies, safety issues, and operational concerns, notifying supervision, client management, ESOC, emergency services, or first responders as appropriate.
• Follow site-specific emergency response protocols and assist with evacuations, accountability, emergency communications, responder access, and post-event documentation.
• Conduct assigned inspections, observe hazards or maintenance concerns, maintain entrance security, and promptly communicate issues.
• Assist occupants with directions, information, wayfinding, service requests, and general inquiries with patience, empathy, inclusion, and customer care.
• Maintain accurate, factual, and proprietary records, reports, visitor information, incident documentation, and daily activity or shift reports.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED