Leasing Manager Jobs

About The Position

Requirements

• High school diploma.
• At least one year of residential leasing and/or management experience.
• Prior experience with a revenue management system.
• Prior experience with Yardi or an equivalent property management system.
• Prior experience with customer reputation management tools.
• Excellent customer service and interpersonal skills, including the ability to relate to others and communicate sensitively with all levels of management.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns quickly, accurately, and with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Conduct training, facilitate regular meetings, and coach leasing consultants to support optimal performance.
• Generate and handle prospective-resident traffic, qualify prospects, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Review lease applications for accuracy and confirm payment has been collected before forwarding applications to the property manager for approval.
• Conduct outside marketing and employer outreach, and review internet and other marketing advertisements.
• As needed, identify target markets, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
• Record detailed traffic activity in the computer and help convert phone inquiries into property-tour appointments.
• Follow up with prospective residents by phone, mail, or email, and orient prospective and current residents to the property.
• Process renewal paperwork and deliver it to current residents monthly.
• Create and maintain resident files, including reviewing move-in paperwork with new residents.
• Complete daily opening and closing procedures and keep model apartments ready for tours.
• Coordinate move-in and move-out schedules with maintenance, inspect apartments before move-ins, and ensure apartments are ready for residents.
• Help process resident work orders and ensure they are completed in a timely manner.
• Shop competitors and complete weekly market surveys.
• Assist with planning and implementing resident activities to improve retention.
• Provide excellent customer service, promote a quality living experience, and respond promptly and accurately to resident requests.
• Help manage resident issues, including neighbor disputes.
• Inspect buildings and grounds for safety and cleanliness, and alert maintenance to needed repairs.
• Comply with company policies, health and safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• 10 paid holidays, including a community service day and the employee’s birthday.
• Generous time-off plan.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.