Leasing Manager

Avenue5 Residential, LLC • Pleasant Hill, CA

3d

About The Position

The Leasing Manager oversees apartment rental activities, move-ins and move-outs, and lease renewals. The role markets the property and works directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. It also coaches leasing consultants, helps maintain property readiness and resident records, coordinates with maintenance, and promotes a safe, clean, and positive living experience.

Requirements

• High school diploma.
• At least one year of residential leasing and/or management experience.
• Prior experience with a revenue management system.
• Prior experience with Yardi or an equivalent property management system.
• Prior experience with customer reputation management tools.
• Excellent customer service and interpersonal skills, including the ability to relate to others and communicate sensitively with all levels of management.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns quickly, accurately, and with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Conduct training, facilitate regular meetings, and coach leasing consultants to support optimal performance.
• Generate and handle prospective-resident traffic, qualify prospects, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Review lease applications for accuracy and confirm payment has been collected before forwarding applications to the property manager for approval.
• Conduct outside marketing and employer outreach, and review internet and other marketing advertisements.
• As needed, identify target markets, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
• Record detailed traffic activity in the computer and help convert phone inquiries into property-tour appointments.
• Follow up with prospective residents by phone, mail, or email, and orient prospective and current residents to the property.
• Process renewal paperwork and deliver it to current residents monthly.
• Create and maintain resident files, including reviewing move-in paperwork with new residents.
• Complete daily opening and closing procedures and keep model apartments ready for tours.
• Coordinate move-in and move-out schedules with maintenance, inspect apartments before move-ins, and ensure apartments are ready for residents.
• Help process resident work orders and ensure they are completed in a timely manner.
• Shop competitors and complete weekly market surveys.
• Assist with planning and implementing resident activities to improve retention.
• Provide excellent customer service, promote a quality living experience, and respond promptly and accurately to resident requests.
• Help manage resident issues, including neighbor disputes.
• Inspect buildings and grounds for safety and cleanliness, and alert maintenance to needed repairs.
• Comply with company policies, health and safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• 10 paid holidays, including a community service day and the employee’s birthday.
• Generous time-off plan.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED