Leasing Manager

RPM Living • Crystal Lake, IL

10d • Onsite

About The Position

The Leasing Manager leads the leasing team and is responsible for effective leasing, marketing, and positive relations at an apartment community. The role involves managing prospect interactions and leasing transactions, supporting resident retention, overseeing leasing staff, coordinating with maintenance, and maintaining accurate property and leasing records. The position is based on site, primarily in an office setting, and requires a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Experience with Microsoft Office Suite, project management, Adobe, property management software, and PopCard or LTS.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications in person and over phone or computer, occasionally lift or carry items weighing up to 20 pounds, and use mobile devices and applications for work-related tasks.

Nice To Haves

• Four years of experience in a leasing capacity.
• Two years of experience in a supervisory role.
• A valid driver’s license.

Responsibilities

• Conduct the functions necessary to close sales, including scheduling appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Represent the community favorably to help achieve property objectives and public recognition.
• Support resident retention by planning resident functions, attending after-hours events, and hosting as needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluation, rewards, and feedback on pricing, product, and team performance.
• Greet and qualify prospects using guest cards in Lead Management Software, assist with applications and deposits, and follow company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, credit checks, and rental-history verification; submit applications for Community Manager approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Manage lease renewals and move-outs, send renewal notices, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Provide excellent customer service and maintain high standards for resident service.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager