Leasing Manager

Thrive Companies•Columbus, OH

About The Position

The Leasing Manager leads day-to-day leasing operations and delivers an exceptional resident experience. The role drives occupancy and revenue, coaches the leasing team, maintains presentation standards, and partners closely with the Community Manager to achieve community goals. The position reports to the Community Manager. The Leasing Manager oversees leasing and sales from initial inquiry through move-in, manages renewals and resident interactions, supports ancillary revenue opportunities, and coordinates move-in readiness with maintenance. The role also maintains accurate reports and compliant resident files, communicates operational concerns, and holds the leasing team accountable for performance and professionalism.

Requirements

Previous apartment leasing experience.
Strong knowledge of Fair Housing and leasing practices.
Excellent communication, organization, and problem-solving skills.
Customer-service-focused attitude with a positive, solution-oriented approach.
Availability to work weekends and flexibility to support business needs, resident events, move-ins, and high-volume leasing periods.

Nice To Haves

Leadership or supervisory experience.
Experience with Entrata or similar property management software.

Responsibilities

Lead leasing activities from inquiry through move-in, including walk-in traffic, tours, phone calls, prospect follow-up, lease generation, and timely, accurate documentation.
Conduct lease approvals in accordance with company standards and monitor the leasing pipeline to ensure timely follow-up.
Provide excellent customer service and assist with resident retention.
Support the renewal process by contacting residents, presenting renewal offers, addressing objections, tracking lease expirations, documenting follow-up, and partnering with the Property Manager on renewal strategies.
Serve as a point of contact for residents visiting the leasing office, resolve concerns professionally, and escalate issues to the Property Manager when appropriate.
Maintain knowledge of ancillary income opportunities, including parking, storage, pet fees, utility programs, premium units, and other services; coach the leasing team on presenting these offerings.
Stage and maintain sparkle units, conduct final move-in inspections, verify work orders are complete, and coordinate with maintenance to support seamless move-ins.
Hold the leasing team accountable for daily expectations and performance, coach team members on leasing, customer service, and follow-up, and foster professionalism and continuous improvement.
Report resident incidents and operational concerns to the Property Manager.
Maintain accurate reports and compliant resident files.
Communicate with maintenance and management about vacancies, move-ins, and resident concerns.
Work weekends to provide leasing coverage during peak traffic, maintain flexibility to support business needs, resident events, and move-ins, and assist during high-volume leasing periods.