Leasing Manager

Yugo•Champaign, IL

10d•$19 - $20

About The Position

Yugo is a global student-housing company focused on creating exceptional living experiences. The Leasing Manager at Yugo Champaign South Third Lofts leads property leasing efforts and supports smooth operations, resident satisfaction, and retention. Reporting to the General Manager, this role oversees leasing staff and activities, welcomes residents, and works to maintain high occupancy. The position is hourly and non-exempt, with compensation of $19–$22 per hour. The Leasing Manager oversees leasing, resident retention, and renewal activities; manages prospect inquiries, tours, applications, lease documentation, and move-ins and move-outs; and maintains accurate records and reports. The role also leads marketing and outreach, monitors market trends and resident feedback, ensures legal and company-policy compliance, coordinates resident events and service requests, inspects units and shared spaces, and coaches leasing team members. The leasing office, model units, and common areas must remain organized and tour-ready. Other duties may be assigned as necessary.

Requirements

High school diploma, GED, or equivalent is preferred; in lieu of a degree, equivalent experience in residential properties, rental operations, or related business operations is required.
At least one year of experience is required, preferably in residential properties, rental operations, or related business operations.
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
Strong customer service skills and the ability to manage difficult or emotional customer and staff situations, respond promptly to customer needs, and respond quickly to resident requests.
Carbon Literacy Certification or willingness to undertake training.

Nice To Haves

Relevant experience working at a property, especially a university or college property.
Entrata experience or experience with relevant rental software.

Responsibilities

Oversee all phases of leasing, resident retention, and lease renewal activities to support occupancy goals.
Conduct property tours, respond to prospect inquiries, and qualify applicants in accordance with company standards.
Review and process rental applications, lease agreements, move-ins, move-outs, and renewal documentation accurately and promptly.
Coordinate and conduct move-in orientations.
Maintain accurate leasing records, reports, resident files, and daily activity tracking.
Lead marketing and outreach initiatives to increase community visibility, traffic, and leasing performance.
Monitor local market trends, competitor pricing, and resident feedback to support leasing and retention strategies.
Ensure compliance with Fair Housing regulations, company policies, and applicable federal, state, and local laws.
Build positive relationships with current and prospective residents through professional, responsive customer service.
Coordinate resident events and engagement activities to enhance satisfaction and retention.
Perform routine inspections of units, model apartments, and community spaces to maintain cleanliness, curb appeal, and company standards.
Collaborate with the maintenance team to coordinate and follow up on resident service requests and unit readiness.
Lead, coach, and support leasing team members, promoting best practices in leasing, communication, and customer service.
Prepare and participate in weekly leasing, occupancy, and activity reporting.
Keep the leasing office, model units, and common areas organized, professional, and tour-ready.
Perform other duties as necessary.