Leasing Manager

Bozzuto•Alexandria, VA

About The Position

The Leasing Manager leads the Sales and Marketing Associate team to generate property revenue through leasing and renewal activity. The role is responsible for meeting and exceeding monthly sales quotas, contributing to resident retention goals, and delivering remarkable service to prospective and current residents. The manager supports property marketing, tracks competitive activity, maintains accurate lease paperwork, and addresses resident concerns and service requests. The position requires working three weekends per month, with two days off during the week.

Requirements

Four-year college degree or equivalent relevant experience.
Previous leasing experience in the multifamily industry.
1–3 years of business-to-consumer sales experience in property management, retail, or hospitality.
1–3 years of phone sales experience.
1–3 years of customer service experience.
Customer-focused mentality.
Sales aptitude.

Nice To Haves

Industry experience is highly desired.

Responsibilities

Generate new leases and achieve monthly sales quotas.
Motivate, train, and lead the sales and service team to reach leasing goals.
Conduct three follow-ups per lead, targeting an 8% conversion ratio to onsite appointments.
Call every prospect within 24 hours of a property tour and follow up by email within 48 hours.
Maintain a 30% closing ratio.
Generate at least one outreach event each week.
Work with Bozzuto’s marketing team to coordinate company branding.
Know competitors and communicate the property’s value proposition and differentiators.
Deliver a positive and consistent in-person experience to prospective customers.
Meet monthly with local employers to share community information and develop partnership-marketing opportunities.
Update the property Facebook page three times per week.
Shop the immediate competitive set quarterly, complete weekly competitive-set surveys, and review monthly market surveys.
Report property deficiencies to the appropriate manager.
Respond to, follow up on, and close work-order requests when applicable.
Ensure lease paperwork is accurate and complete administrative duties as assigned.
Provide timely, remarkable customer service to residents and attend resident social events.
Interact professionally and courteously with residents, staff, clients, and vendors.
Remain calm and friendly when resolving customer issues, and resolve or communicate resident concerns.
Work three weekends per month, with two days off during the week.