It Support Technician Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Excellent communication and interpersonal skills.
• Relevant coursework experience in IT support.
• Knowledge of Microsoft Windows 10 and 11.
• Knowledge of Microsoft Office applications, including Office 365, Outlook, Word, and Excel.

Responsibilities

• Provide initial technical assistance and support to end users by phone, email, or in person for basic hardware, software, and connectivity inquiries.
• Assist with setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
• Diagnose and troubleshoot routine technical problems and escalate complex issues to senior IT personnel.
• Install, upgrade, and configure software applications under the guidance of senior team members.
• Document support requests, resolutions, and procedures for a knowledge base.
• Learn and follow the organization's IT policies, procedures, and best practices.
• Collaborate with the IT team to improve IT services and operations.
• Support the Nurse Call System and Call manager.
• Set up user accounts and reset passwords.
• Provide direct support to the nursing team for EMR-related issues.
• Assist the System Administrator with daily IT-related tasks.

Benefits

• Choice of multiple health plans
• Dental plan
• Voluntary vision plan
• Flexible spending and dependent care plans
• Employer-paid life and long-term disability insurance
• Supplemental life and disability insurance
• 401(k) plan with generous employer match
• Tuition reimbursement
• Generous paid time off
• Competitive salary