IT Support Technician

TEKsystems • Austin, TX

3d • $25 - $30 • Hybrid

About The Position

TEKsystems is seeking an experienced Support Technician II to provide high-quality technical support in an enterprise environment. The role focuses on end-user support, hardware and software troubleshooting, Microsoft 365 technologies, video conferencing, and ServiceNow. The technician provides hands-on and white-glove support to end users and executives, delivers technical guidance and training, maintains technical processes and knowledge documentation, contributes to IT support projects, and serves as a local resource and mentor to junior technicians. The position is based in Austin, Texas, and is described as hybrid, with onsite work four days per week. It is a contract position.

Requirements

• At least 5 years of experience providing end-user technical support.
• At least 5 years supporting PC hardware and routine software installations.
• At least 5 years troubleshooting IT hardware and peripherals in an enterprise environment.
• At least 5 years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
• At least 4 years providing white-glove executive-level technical support.
• At least 4 years supporting video conferencing solutions such as Cisco Webex.
• Strong understanding of computer hardware, software, and troubleshooting methodologies.
• Ability and willingness to learn and support new technologies.

Nice To Haves

• At least 5 years of experience creating technical knowledge articles and documentation.
• At least 4 years of experience using ServiceNow within an IT support environment.
• At least 5 years working in a multi-vendor IT support environment.

Responsibilities

• Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.
• Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.
• Troubleshoot and resolve software and hardware failures.
• Identify and troubleshoot network-related issues affecting end-user devices.
• Support Microsoft 365 applications, including Office 365 and Microsoft Teams.
• Support video conferencing technologies, including Cisco Webex.
• Provide high-touch, white-glove technical support for executives and other end users.
• Deliver technical guidance and training to users.
• Create and maintain technical processes and knowledge documentation.
• Lead or contribute to IT support projects.
• Serve as a local technical resource and mentor to junior technicians.

Benefits

• Medical, dental, and vision benefits, subject to eligibility.
• Critical Illness, Accident, and Hospital coverage, subject to eligibility.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary Life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed