IT Support Technician

Kasa Companies•Salina, KS

About The Position

The IT Support Technician provides helpdesk and technical support to staff by phone, remote access, or site visits, helping ensure the smooth operation of the organization’s technology infrastructure. The role supports hardware, software, networks, user accounts, and endpoint and communications equipment, and assists users with operating new software and equipment. The technician monitors system functionality, troubleshoots and resolves IT issues, supports routine updates, backups, maintenance, and data-handling practices, and maintains records of repairs, fixes, and maintenance schedules. The role also evaluates equipment and connectivity needs, recommends upgrades and quality improvements, coordinates IT activities and inventory, and works with IT personnel, other departments, vendors, and clients to implement and update technology solutions. Other duties may be assigned.

Requirements

Proven experience in IT support or a related role.
Strong knowledge of hardware, software, and network troubleshooting.
Familiarity with data security practices and data management protocols.
Excellent problem-solving and communication skills, including strong written and verbal communication.
Ability to work independently and collaboratively within a team.
Strong time-management and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
Bachelor’s degree in computer science, information technology, information management, or a related discipline; alternatively, a minimum of two years of related experience and/or training, or an equivalent combination of education and experience.
Authorization to work in the United States without current or future employer sponsorship; the position is not eligible for visa sponsorship, including H-1B or sponsorship after OPT.

Nice To Haves

Relevant certifications, such as CompTIA A+ or Microsoft Certified IT Professional.
Experience in a Windows Server or virtual environment.
Bachelor’s degree in information technology, computer science, or a related field is preferred.

Responsibilities

Provide helpdesk and technical support by phone, remote access, or site visits.
Provide technical assistance to staff regarding hardware, software, and network issues.
Set up and support computers, printers, scanners, phones, and other endpoint equipment.
Set up and support network equipment, wireless systems, video conferencing, and telecommunications equipment.
Respond to hardware maintenance, software, networking, and other IT issues.
Evaluate connectivity issues, equipment, software, and hardware.
Install and configure software and functions according to specifications.
Provide orientation and guidance to users on operating new software and computer equipment.
Monitor system functionality to identify and resolve potential problems proactively.
Support routine technology operations, including system updates, backups, and maintenance.
Maintain data-handling practices to support security, accuracy, and compliance.
Maintain records and logs of repairs, fixes, and maintenance schedules.
Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking.
Evaluate equipment needs and recommend upgrades or solutions to enhance organizational efficiency.
Collaborate with IT personnel and other departments to identify technology requirements and implement solutions.
Monitor IT department tasks and recommend quality improvement initiatives to the IT Operations Manager.
Consult with vendors and clients to integrate and update company technology.
Perform other duties as assigned.