IT Support Technician
About The Position
The IT Support Technician provides technical support to office staff, manufacturing personnel, and field-based construction crews. The role combines day-to-day troubleshooting with system maintenance and infrastructure support to help keep Lester Building Systems’ technology reliable and effective. This is an onsite position in Lester Prairie, Minnesota. The technician supports hardware, software, communication tools, core IT infrastructure, and system upgrades; manages IT support requests and tickets; and helps identify recurring issues and improve tools, documentation, and automation. The role also involves troubleshooting Microsoft Office applications, computers, multi-function printers, and the Epicor ERP platform. The position is non-exempt, with a stated salary range of $55,000–$78,000. Compensation depends on factors including relevant work experience, education, certifications, and internal pay equity. The role is eligible for potential company profit sharing.
Requirements
- Associate degree in Information Systems, Microsoft Certifications, or equivalent professional experience.
- At least 3 years of experience administering Windows computers, Microsoft Active Directory, servers, operating systems, and printer management, and providing Epicor ERP support.
- Experience with Azure Cloud services, SharePoint (Office 365), and implementing Power Automation and AI agents.
- Practical experience supporting Cisco and Meraki networking and managing corporate phone systems (Zoom).
Nice To Haves
- Experience with Cisco Endpoint Security, Duo, Umbrella (OpenDNS), and Connect Secure software for vulnerability management.
- Hands-on experience with HPE SAN storage systems (3PAR, Synology), Linux OS, and Canon MFPs.
- Familiarity with VMware, Veeam backup systems, and mobile/tablet deployment.
- Excellent communication and interpersonal skills, with strong attention to detail.
- Preference given to candidates based in or near Lester Prairie, Minnesota.
Responsibilities
- Provide timely technical support for hardware, software, and communication tools for onsite and remote employees.
- Manage IT support requests, diagnose issues, track tickets, and help keep workflows running smoothly.
- Support core IT infrastructure projects, system upgrades, and proactive maintenance.
- Identify recurring technical issues and help improve tools, documentation, and automation.
- Troubleshoot Microsoft Office applications, computers, multi-function printers (MFPs), and the Epicor ERP platform.
Benefits
- Full benefits package for eligible employees.
- 401(k) plan with company match.
- Company profit sharing; this position is eligible for potential profit sharing.
- Paid time off and holidays.
- Health, dental, and vision insurance.
- Health savings account.
- Flexible spending accounts for medical and daycare expenses.
- Company-paid short- and long-term disability insurance.
- Basic life insurance.
- Education reimbursement.
- Flexible work schedule.
- Discount on building materials.
- Company events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
