IT Support Technician

Cumming Management Group•Miami, FL

1d•Onsite

About The Position

Cumming Group is hiring an IT Support Technician for its Miami, Florida office. This is a 100% in-office position providing initial-level technical support to internal employees located across more than 30 U.S. offices. The role supports workstation hardware, operating systems, software, networks, printing, and Internet access. The technician responds to calls and support tickets, gathers information to troubleshoot and resolve issues, provides first-level corrective action, documents work in the ticketing system, and escalates issues when needed. The position also involves assisting employees with technology tasks, supporting IT projects and new systems, and occasionally helping the hardware support team deploy, inspect, test, inventory, troubleshoot, and maintain equipment. The salary range for this full-time role is $22.93–$29.06 per hour. The range reflects base salary only. Cumming Group offers a benefits package that includes medical, dental, and vision insurance; a 401(k) with matching; paid time off; paid holidays; short- and long-term disability; and an Employee Assistance Program.

Requirements

Strong knowledge of Windows 10 and 11 and Microsoft Office 365, including Outlook, Teams, and OneDrive.
Familiarity with Active Directory and Azure.
Ability to read, understand, and follow technical written processes while applying creative problem-solving.
Strong troubleshooting skills.
Ability to work well in a team and with people to solve complex or advanced issues.
Ability to multitask, prioritize, and work efficiently.
Excellent verbal and written communication skills.
Excellent customer service skills.

Nice To Haves

Previous experience staging and deploying Windows 10 computers.
Experience or skills in Intune, automation, security, coding, or PowerShell.

Responsibilities

Answer calls and respond to tickets submitted through the Support Desk ticketing system.
Communicate with employees through Microsoft Teams, email, and in person.
Gather relevant information to identify, troubleshoot, and resolve technical issues.
Remotely access employee computers to install software, troubleshoot, and provide hands-on assistance while communicating by phone.
Provide first-level corrective action and escalate issues to IT Support Tech II or other IT staff when necessary.
Log calls and document actions, next steps, follow-ups, and resolutions in the IT ticketing system.
Help team members learn tasks and recommend alternative ways to accomplish them.
Use Active Directory and Azure Active Directory to retrieve information, assign permissions, and reset passwords.
Work with hardware vendors by phone to troubleshoot issues or arrange warranty repairs.
Learn and support new systems and applications; follow knowledge-base articles, checklists, and other documentation.
Research, evaluate, and test hardware, software products, and system solutions.
Participate in IT projects.
Maintain confidentiality of information processed, stored, or accessed by network end users.
Occasionally assist the hardware support team with equipment deployment, inventory, inspection, testing, troubleshooting, basic maintenance, and repairs.
Perform other duties as assigned.
Attend work during normal business hours.