IT Support Technician
About The Position
The IT Support Technician is a first-level support contact for technology hardware, software, and network-related problems and interacts daily with educational and school clients. The role supports school staff and students, maintains school technology equipment and records, and coordinates with a remote Network Operations Center and outside vendors. The position is full-time, initially hourly with a possible transition to salary. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with occasional weekend or after-hours work. The role is in the Memphis, Tennessee area and requires dependable transportation.
Requirements
- High school diploma or equivalent.
- Technology repair certification and/or equivalent job experience is required.
- In-depth knowledge of Windows, Mac, and other operating systems used within the school.
- Knowledge of basic computer hardware and peripherals.
- Basic knowledge of educational and business software applications, including Microsoft Office Suite, common open-source applications, internet browsers, and multimedia software and tools.
- Knowledge of basic networking concepts, devices, and security.
- Ability to communicate verbally and in writing.
- Ability to work with people.
- Ability to work independently to solve problems.
- Must own dependable transportation.
- Demonstrated aptitude or competence for successful fulfillment of assigned performance responsibilities.
Nice To Haves
- Two years of education beyond high school is desired.
- A+ certification is a plus.
- Experience working in an educational environment is a plus.
Responsibilities
- Install, configure, and upgrade computer hardware, peripherals, and software.
- Diagnose, repair, and maintain hardware, peripherals, and software systems.
- Provide technical support to school staff and for school-sponsored technology provided to students.
- Work with a remote Network Operations Center to manage and support server-based information and communication systems, including SIS, email, library, and web systems.
- Work with and help coordinate service contracts with outside vendors.
- Inform appropriate personnel about technology-related problems and issues within the school.
- Maintain accurate, up-to-date inventory and records of repair and maintenance work performed within the school.
- Perform preventative maintenance on school technology equipment.
- Provide technology assistance to staff and students in support of student-centered learning.
- Perform other relevant duties that support the school's mission and vision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
