IT Support Technician

Reynolds Lake Oconee • Greensboro, GA

5d

About The Position

The IT Support Technician installs and supports end-user workstations, Microsoft Office productivity tools, vertical applications, network access, and other IT systems. The role troubleshoots hardware, software, and network configurations; trains end users; communicates project progress; develops technical skills to support new systems and applications; and assists with project rollouts and IT setup for events. The technician also follows company safety and training programs, reports hazards and workplace injuries to management, and takes personal responsibility for safety.

Requirements

• At least two years of college study in IT or equivalent IT work experience.
• Knowledge of computer hardware identification, installation, and troubleshooting.
• Ability to provide end-user support for Microsoft Office and other software.
• Working knowledge of Microsoft Windows environments.
• Basic understanding of Windows Server operating systems.
• Basic understanding of computer networks, TCP/IP, and Wi-Fi.
• Ability to communicate concepts and details necessary to train end users.
• Ability to learn new systems, applications, and tools.
• Good written and verbal communication skills.
• Proven ability to interact effectively and positively with end users, staff, and guests.
• Ability to take initiative and work independently and as part of a team.
• Good organizational skills and ability to accurately document work.
• Ability to work under stress and maintain a positive attitude while working with end users and guests.
• Ability to lift and carry objects weighing 45 pounds or more.
• Ability to walk, stand, bend, and stoop for periods.

Responsibilities

• Install new end-user workstations and perform adds, moves, and changes as needed.
• Install, configure, and support Microsoft Office productivity tools and vertical applications.
• Configure network access.
• Troubleshoot hardware, software, and network configurations.
• Train end users on the proper use of hardware and software.
• Communicate status and progress reports for ongoing projects.
• Enhance technical skills to support new systems and applications.
• Assist with project rollouts.
• Assist with the setup of IT systems for events.
• Perform job responsibilities and operate equipment according to company safety and training programs.
• Report safety or hazard concerns and on-the-job injuries to management.
• Take personal responsibility for safety every day.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• Paid vacation after 6 months.
• Paid time off after 90 days, including 10 holidays, 3 sick days, and 3 personal days.
• 401(k) with company match.
• Flexible spending and health savings accounts.
• LTD and STD.
• Employee discounts on food, retail merchandise, and boat rentals.
• Golf privileges.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree