IT Support Technician

Flex•Libertyville, IL

1d•$34 - $47

About The Position

The IT Support Technician installs, repairs, and maintains desktop and laptop hardware and software, computer peripherals, and office printers, and maintains PC assets. The role provides first-line support for end-user computer hardware and software, printers, and network connectivity; troubleshoots hardware, software, and related network problems; and assists with users’ network-related issues. The technician also configures cellular phones to corporate specifications, supports software selection, manages printer supplies other than paper, tracks assets, and coordinates hardware repairs with vendors. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The role typically requires at least eight years of related experience. An associate degree is preferred, or equivalent experience and training. The position is classified as WC05. The base pay range is $34.40–$47.30 USD per hour. Sponsorship is not available.

Requirements

Typically, a minimum of 8 years of related experience.
Working knowledge of PC architecture.
Advanced knowledge of Windows 10 and 11.
Working knowledge of Active Directory, Mac OS, Android, and iOS.
Advanced knowledge of PC imaging processes used for deployment in standard environments.
Advanced technical skills, including the ability to conduct on-the-job training and guide other associates.
Ability to move between shifts, products, and applications.
Ability to demonstrate advanced technologies and functional techniques and improve processes.
Initiative to resolve problems and develop recommendations.
Ability to contribute to and improve technical techniques and concepts; resolutions may affect business unit, regional, or corporate levels.
Ability to define methods and procedures for new assignments.

Nice To Haves

Associate degree or equivalent experience and training.
Microsoft Certified Systems Engineer certification.

Responsibilities

Install, repair, and perform preventative maintenance on personal computers and related systems.
Configure cellular phones for end users according to corporate specifications.
Assist in determining suitable software to meet user requirements.
Manage printer supplies, excluding paper.
Install software, patches, and updates on desktops and laptops.
Maintain accurate tracking of all assets supported by Deskside.
Maintain PC assets physically and logically and keep asset tracking accurate.
Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
Troubleshoot software and hardware failures and identify network problems related to end-user desktop or laptop computers.
Assist the Network Administrator or Analyst with end-user network-related issues.
Interact with vendors to facilitate repairs of hardware such as printers, laptops, and desktops.
Contribute to and improve technical techniques and concepts.
Define methods and procedures for new assignments and, where applicable, provide guidance to other non-exempt personnel.