IT Support Technician

Lifepoint Health • Elko, NV

9d

About The Position

Northeastern Nevada Regional Hospital, part of Lifepoint Health, is seeking an IT Support Technician to provide technical support for hospital employees, physicians, and affiliated physician practices. The role supports the technology used in patient care and hospital operations, working with a collaborative IT&S team and contributing to technology improvements across the hospital. The technician provides onsite and remote assistance, resolves common technical issues, and escalates more complex problems to senior IT staff or support teams.

The position also supports employee onboarding and access management; workstation setup, relocations, installations, and minor repairs; and technology upgrades and system implementations. The technician documents and tracks requests in ServiceNow, provides basic user guidance, and maintains professionalism, confidentiality, and responsiveness. After extensive training and proficiency in supported systems, the technician participates in a rotating after-hours on-call schedule. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., with on-call and callback compensation provided in accordance with hospital policy.

Requirements

• High school diploma or equivalent.
• Strong understanding of basic computer hardware, software, and troubleshooting principles.
• Ability to diagnose and resolve common technical issues involving desktops, laptops, printers, applications, and user accounts.
• Strong interpersonal and communication skills, including the ability to provide patient, professional assistance to users with varying levels of technical knowledge.
• Excellent problem-solving, critical-thinking, and organizational skills.
• Ability to work independently, prioritize competing requests, and remain effective in a fast-paced, high-pressure healthcare environment.
• Collaborative, team-oriented approach and willingness to learn new systems, technologies, and processes.
• Ability to participate in a rotating after-hours on-call schedule following completion of training.

Nice To Haves

• Approximately two years of experience in IT support, help desk, desktop support, or a related technical support environment.
• Associate degree in Information Technology, Computer Science, or a related field.
• Hands-on experience with Active Directory, including user account management, security groups, and password resets.
• Familiarity with Microsoft Azure, Okta, or other identity and access management systems.
• Experience using IT ticketing systems, particularly ServiceNow.
• Previous experience supporting Windows-based systems, Microsoft applications, and common workplace technology.
• Experience supporting IT systems in a hospital, healthcare facility, or similarly fast-paced environment.

Responsibilities

• Provide first-level technical support to hospital employees, physicians, and affiliated physician practices for hardware, software, application, and network-related issues.
• Coordinate new employee IT onboarding, including account creation, system access, permissions, and application setup.
• Manage user accounts, password resets, and access privileges using systems such as Active Directory, Okta, and Microsoft Azure.
• Troubleshoot basic issues involving Windows desktops, laptops, printers, mobile devices, and peripheral equipment.
• Receive, document, track, and resolve IT service requests through ServiceNow, maintaining accurate ticket documentation and timely resolution.
• Assist users with access to hospital applications and systems, including Oracle, MEDHOST, and other clinical and administrative platforms.
• Provide remote and onsite technical assistance, diagnose issues, and escalate complex problems to senior IT staff or appropriate support teams.
• Support workstation setups, office relocations, equipment installations, and minor hardware repairs.
• Provide basic technical guidance and training to employees on hospital systems and technology.
• Collaborate with IT team members to troubleshoot issues, maintain system accessibility, and minimize disruptions to hospital operations.
• Assist with technology upgrades, system implementations, and other departmental IT initiatives as needed.
• Participate in a rotating after-hours on-call schedule after completing training and becoming proficient in supported systems.
• Maintain professionalism, confidentiality, and responsiveness when assisting employees, physicians, and other internal customers.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.
• On-call and callback compensation in accordance with hospital policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED