IT Support Technician

GPRS • Mesa, AZ

1d • Onsite

About The Position

The IT Support Technician provides support for the organization’s systems and software. The role maintains IT hardware and software, assists team members with IT issues, and manages accounts for IT services. The position supports GPRS field personnel and local, regional, and corporate offices, providing in-person support to corporate users and remote support to field and regional users. It also works with the IT team on department needs, projects, platforms, and business initiatives.

Requirements

• High school diploma or equivalent.
• Basic knowledge of computer hardware, software, operating systems, and common IT troubleshooting practices.
• Strong problem-solving and analytical skills, including the ability to troubleshoot basic technical issues and recognize when to escalate more complex problems.
• Strong communication and customer service skills, including the ability to explain technical information clearly to team members with varying levels of technical knowledge.
• Ability to collaborate effectively with the IT team and other departments to support business needs.
• Strong organizational skills and attention to detail, including the ability to prioritize tasks in a changing work environment.
• Willingness and ability to learn new technologies, systems, software, and processes.
• Ability to become proficient with GPRS-specific information technology, systems, and programs through training and hands-on experience.

Nice To Haves

• A two- or four-year degree in Information Technology or a related field.
• Relevant education, training, certifications, internships, or hands-on IT experience.
• Familiarity with the Microsoft ecosystem, including Microsoft 365, Windows, Intune, Azure/Azure AD, and Active Directory.
• Experience with Windows, iOS, Active Directory/Azure AD, and Intune.
• Relevant IT certifications, such as CompTIA A+, CompTIA Network+, or Microsoft certifications.
• Basic networking knowledge or experience.

Responsibilities

• Set up, configure, and maintain IT hardware and software for GPRS field and corporate offices.
• Oversee end-user hardware and software applications for field personnel and regional and corporate office users, including Surface PCs, iPads, Microsoft 365, Google Earth, and Adobe Acrobat.
• Review deployed hardware for opportunities to improve integration and synergy.
• Provide break/fix support for deployed hardware and applications.
• Manage hardware lifecycle activities under the direction of the IT Manager.
• Provide IT helpdesk ticket and frontline support for GPRS corporate offices.
• Provide in-person support to corporate office users and remote support to field personnel and regional office users.
• Respond to helpdesk tickets through the GPRS support portal.
• Assist the IT team with other IT needs, projects, platforms, and business initiatives.
• Collaborate with IT team members to support efficient department operations and assist with their regular and project-based responsibilities.
• Create and maintain user accounts for IT services and applications.
• Provision and deprovision Active Directory/Azure AD users and groups, as well as users in other systems such as Adobe, CAD applications, and podcast channels.
• Conduct semiannual user audits across platforms to ensure consistency across applications.

Benefits

• Full medical, dental, and vision insurance with day-one coverage.
• 401(k) with company matching beginning on day one.
• Life, short-term disability, and long-term disability coverage at no cost to employees.
• Paid holidays.
• Paid time off.
• Leadership development training programs.
• Additional benefits supporting team member development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED