IT Support Technician

Flex • Libertyville, IL

20h

About The Position

The IT Support Technician installs, assists with, and maintains desktop and laptop hardware and software, computer peripherals, office printers, and PC assets. The role provides first-line technical support to end users and works with the Network Administrator or Analyst to troubleshoot network-related issues. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Typically requires a minimum of 8 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advanced knowledge of imaging processes used to deploy PCs in standard environments.
• Advanced technical skills, including the ability to conduct on-the-job training or guide other associates.
• Ability to move between shifts, products, and applications.
• Ability to demonstrate advanced technologies and functional techniques and improve processes.
• Initiative and problem-solving ability to resolve issues and develop recommendations.

Nice To Haves

• An associate degree or equivalent experience and training.
• Microsoft Certified Systems Engineer certification.

Responsibilities

• Install, repair, and perform preventive maintenance on personal computers and related systems.
• Configure cellular phones for end users according to corporate specifications.
• Help determine suitable software to meet user requirements.
• Manage required printer supplies, excluding paper.
• Install software, patches, and updates on desktops and laptops.
• Maintain PC assets physically and logically and keep accurate asset tracking records.
• Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
• Troubleshoot software and hardware failures and identify network problems involving end-user desktop or laptop computers.
• Assist the Network Administrator or Analyst with end-user network-related issues.
• Work with vendors to facilitate repairs of printers, laptops, desktops, and other hardware.
• Contribute to and improve technical techniques and concepts.
• Define methods and procedures for new assignments and provide guidance to other non-exempt personnel as needed.

Benefits

• Medical, dental, and vision plans
• Life insurance
• Short-term and long-term disability
• Matching 401(k) contributions
• Vacation and paid sick time
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree