IT Support Technician

ORS Nasco•Cincinnati, OH

4d•Onsite

About The Position

ORS Nasco is seeking a skilled, motivated IT Service Desk Technician to support warehouse and distribution center operations as part of its on-site Information Technology team. The position is the primary point of contact for facility end-user technology needs and provides hands-on support in a fast-paced operational environment. The role is located on-site at 9901 Princeton-Glendale Road, Cincinnati, OH 45246. The technician supports end users and warehouse associates with hardware, software, connectivity, Microsoft technologies, network infrastructure, mobile devices, printers, and warehouse systems. Responsibilities also include equipment inventory and lifecycle documentation, facility IT infrastructure upkeep, vendor coordination, project support, and maintaining procedures and resolutions in the IT knowledge base.

Requirements

At least 2 years of experience in an IT service desk, help desk, or desktop support role.
Hands-on experience with firewall management and configuration, such as FortiGate, Palo Alto, SonicWall, or similar.
Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting.
Proficiency with Microsoft Azure administration, including virtual machines, resource groups, and subscriptions.
Experience with Microsoft Entra ID (Azure Active Directory), including user management, group policies, and conditional access.
Solid understanding of Active Directory, including user provisioning, group management, and OU structure.
Experience with Windows 10/11 desktop support and imaging or deployment.
Ability to work independently on-site with minimal supervision in a warehouse or distribution center environment.
Strong verbal and written communication skills, including the ability to convey technical information to non-technical users.
Valid driver's license and reliable transportation.

Nice To Haves

Industry certifications such as CompTIA A+, Network+, Security+, Microsoft SC-900, AZ-900, or MS-900, or equivalent.
Experience with MDM platforms such as ManageEngine Mobile Device Manager Plus, SOTI MobiControl, or Microsoft Intune.
Familiarity with warehouse technology, including Zebra mobile computers, handheld scanners, and voice-picking solutions such as AccuSpeech or Vocollect.
Experience supporting WMS client software and barcode or label printing environments.
Knowledge of FortiGate firewall policies, SD-WAN, and Aruba switch/VSX configurations.
Exposure to structured cabling, rack and stack, and patch panel management.
Experience with ITSM ticketing platforms such as ServiceNow, Freshservice, Zoho Service Desk Cloud, or similar.
Familiarity with ManageEngine AD360 or ADManager Plus for delegated Active Directory administration.

Responsibilities

Serve as the first point of contact for IT support requests received by phone, email, ticketing system, or walk-up.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates.
Provision, configure, and maintain desktop computers, laptops, mobile devices including Zebra handhelds, printers, and peripherals.
Manage and track equipment inventory, including issuance, returns, and lifecycle documentation.
Support voice-picking devices and warehouse management system (WMS) client software as needed.
Escalate complex issues to senior IT staff or vendors and document them appropriately.
Assist with configuration, monitoring, and basic troubleshooting of firewall appliances and network switches.
Support wireless access point management and troubleshoot Wi-Fi signal issues across warehouse floors.
Perform VLAN awareness tasks and assist with network segmentation documentation.
Coordinate with network engineers on infrastructure changes, upgrades, and site expansions.
Monitor network alerts and assist with connectivity-outage incident response.
Manage user identities, access policies, and conditional access in Microsoft Entra ID.
Support Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive.
Assist with MDM policy enforcement through Microsoft Intune or similar platforms.
Manage on-premises Active Directory users, groups, and OUs using delegated access tools.
Apply Windows updates, patches, and software deployments through endpoint management platforms.
Maintain IT equipment rooms, server closets, and facility infrastructure in a clean and organized state.
Support Zebra ZPL label printers, print servers, and print queue management.
Coordinate with vendors and third-party service providers for hardware repairs, replacements, and on-site visits.
Participate in new-site readiness, system rollouts, and hardware refresh projects.
Document procedures, configurations, and resolutions in the IT knowledge base.