IT Support Technician

Vanderheyden, Inc. • Town of North Greenbush, NY

2d

About The Position

The IT Support Technician provides desktop support, troubleshoots hardware and software issues, maintains computer equipment, assists with Microsoft 365 administration, and supports network infrastructure. The role works with end users to provide reliable and secure technology services throughout the organization, with both onsite and remote support. Travel to remote sites in the Capital District is required.

The position also supports Vanderheyden’s commitment to the National Sanctuary Model, a blueprint for clinical and organizational change that promotes safety and recovery through the creation of a trauma-informed community.

Requirements

• Minimum of 2 years of IT support experience.
• Hands-on experience supporting Windows 11 environments.
• Experience supporting Microsoft 365 applications and services.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and wireless networking.
• Experience troubleshooting and repairing computer hardware.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.
• Experience with Microsoft Intune and Azure Active Directory (Entra ID).
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience with endpoint security and antivirus solutions.
• Experience installing and managing network cabling.
• Experience with ticketing systems and IT asset management.
• Experience supporting mobile devices and printers.
• Ability to lift and move equipment up to 50 pounds.
• Ability to work under desks, in wiring closets, and in other technical spaces.
• Ability to climb ladders and perform cabling installations when required.
• Ability to travel to remote sites in the Capital District.

Nice To Haves

• CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

• Provide technical support for Windows 11 desktop and laptop systems.
• Install, configure, maintain, and troubleshoot Windows 11 operating systems and applications.
• Diagnose and resolve software, hardware, printing, and connectivity issues.
• Perform workstation deployments, upgrades, and replacements.
• Create and maintain technical documentation and inventory records.
• Provide onsite and remote support for end users.
• Support Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
• Assist with user account creation, password resets, licensing, and permissions.
• Troubleshoot email, calendar, Teams, and Microsoft 365 application issues.
• Support mobile device connectivity and Microsoft 365 integrations.
• Assist with basic network administration and troubleshooting.
• Diagnose wired and wireless connectivity issues.
• Support TCP/IP networking, DNS, DHCP, VPN connections, and network printers.
• Work with switches, routers, firewalls, and wireless access points under the direction of senior IT staff.
• Participate in network infrastructure projects and upgrades.
• Troubleshoot and repair desktops, laptops, monitors, printers, and peripheral devices.
• Replace failed hardware components, including memory, hard drives or SSDs, power supplies, and network adapters.
• Coordinate warranty repairs and vendor support when necessary.
• Maintain hardware inventory and lifecycle management processes.
• Install, test, label, and maintain Ethernet network cabling.
• Assist with workstation setup, network drops, patch panels, and cable management.
• Support moves, adds, and changes involving voice and data cabling.
• Follow industry best practices for structured cabling installations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree