IT - DJJ - Client Technologies Technician - Intermediate - Help Desk Support & Automation Specialist
About The Position
The State of South Carolina is hiring an intermediate Client Technologies Technician to provide first-line help desk support and automation at the South Carolina Department of Juvenile Justice’s Broad River Road location. The position supports staff in education, medical, and other facility operations by resolving help desk requests, troubleshooting issues from the network through the endpoint, and improving day-to-day support operations. The specialist will work closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work. This is a fully onsite, desk-based position in one building at a secure juvenile correctional facility. The role does not involve travel or overnight work. The selected candidate must be a current South Carolina resident, may not relocate for the position, and must successfully complete the required facility screening before starting. The contract duration is six months, with the possibility of extension.
Requirements
- At least 10 years of experience using ticketing software; experience with any ticketing platform is acceptable.
- At least 10 years of IT troubleshooting, help desk, and/or technical support experience.
- Experience troubleshooting issues from the network through the endpoint.
- A bachelor’s degree or equivalent relevant experience. Candidates with a high school diploma require four additional years of relevant experience; candidates with an associate’s degree require two additional years of relevant experience.
- Must be a current South Carolina resident; relocation is not allowed.
- Must successfully pass required onboarding and facility screening, including a seven-year standard background check, credit history check/report, five-panel drug screen, E-Verify, DSS Central Registry check, and TB test.
Nice To Haves
- Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
- Experience developing AI-enabled workflows or other automation.
- Endpoint management experience.
- Microsoft Intune experience.
- Microsoft MD-102 certification.
Responsibilities
- Serve as a first point of contact for help desk requests and provide rotating call queue coverage.
- Troubleshoot network, endpoint, and user access issues.
- Perform password resets and assist users with common technical problems.
- Support staff in education, medical, and facility operations.
- Record, track, and resolve requests using a ticketing system.
- Work with the Help Desk Manager to capture existing processes and operational knowledge.
- Create and maintain clear SOPs, workflows, and support documentation.
- Help cross-train staff and improve consistency in help desk operations.
- Identify opportunities to automate routine tasks and improve support functionality.
- Assist with endpoint management as needed.
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What This Job Offers
Career Level
Mid Level
