IT Support Technician (Help Desk)

SpaceX•Hawthorne, CA

About The Position

SpaceX is seeking an experienced IT Support Technician to provide enterprise help desk support to employees. The team manages the full lifecycle of end-user IT services, including onboarding and setup, upgrades, installations, troubleshooting, repairs and replacements, asset recovery, and protection. Support covers computers, mobile devices, printers, and conference room technology, both in person and remotely. The role requires strong technical, customer service, and organizational skills, along with flexibility and the ability to thrive in a fast-paced environment.

Requirements

High school diploma or equivalency certificate.
At least 1 year of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
Experience supporting Microsoft technologies.
Valid driver's license.
Must be willing to work all shifts, overtime, and/or weekends as needed.

Nice To Haves

Experience supporting macOS, iOS, and Linux environments.
Technical certifications such as A+, Network+, or MCSE.
Working knowledge of audio-visual and conference room equipment.
Comfort supporting business-critical systems with an appropriate sense of urgency.
Ability to work independently and remain patient through constant interruptions.
Excellent written, verbal, and phone communication skills.

Responsibilities

Provide first-, second-, and third-tier enterprise help desk support to SpaceX employees.
Manage on-site inventory and the lifecycle of end-user IT assets.
Procure, configure, and deploy computer hardware and mobile devices.
Set up and support workstations for new and existing staff, including onboarding and offboarding.
Troubleshoot software and hardware issues in person and remotely.
Configure and troubleshoot desktop, label, and large multifunction printers.
Support end-user network connectivity, including wired, wireless, and remote access.
Support conference room and audio-visual setups.
Improve help desk workflows and work with IT engineering and other teams to resolve complex issues.
Write instructional documentation and explain technical issues in terms non-technical people can understand.

Benefits

Potential eligibility for long-term incentives in the form of company stock, stock options, or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical coverage.
Vision coverage.
Dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various discounts and perks.
Accrual of 3 weeks of paid vacation.
Eligibility for 10 or more paid holidays per year.