Help Desk Technician IT Support

Wedgewood Weddings • Norcross, GA

2d • $22 - $28

About The Position

Wedgewood Weddings & Events is seeking a tech-savvy Help Desk Technician to serve as the first point of contact for employees across more than 90 locations nationwide. The technician will work with the internal IT Department, resolve day-to-day support requests, and escalate issues requiring deeper work. The role supports eastern properties and is based in North Carolina or Georgia. The schedule is Monday through Friday, 8:00 AM to 5:00 PM ET, and the stated pay rate is $22–$28 per hour.

The position focuses on resolving employee technology issues, managing tickets through resolution, providing first-line support for core user and email systems, and assisting with hardware and asset deployment. The technician will also help automate recurring fixes, support technical projects, follow established procedures, communicate with the IT team, and protect company data in accordance with security policies.

Wedgewood Weddings & Events is a growing venue and event company with more than 90 locations. The company describes opportunities for career growth and promotion from within, along with a collaborative, fast-paced culture.

Requirements

• Prior help desk experience; experience with a growing multi-unit or multi-location company is ideal.
• Hands-on Active Directory experience, including creating users, managing security groups, and working with group policy.
• Working knowledge of Exchange and Office 365.
• Clear, concise written and verbal communication skills, including explaining fixes to non-technical users and documenting tickets.
• Strong time management and ability to juggle multiple requests as priorities shift.
• Calm, patient approach when supporting frustrated users.
• Sound analytical and troubleshooting skills.
• Curiosity and a drive to keep learning.

Nice To Haves

• Experience supporting a growing multi-unit or multi-location company.

Responsibilities

• Respond to employee requests by phone, chat, and email; diagnose and resolve issues with a goal of first-call resolution.
• Log and summarize requests and incidents, escalating them to internal IT when needed.
• Own assigned tickets through to resolution.
• Provide first-line support for Active Directory, Exchange, Office 365, the email gateway, and user onboarding and offboarding.
• Assist with provisioning, quality assurance, and deployment of hardware and other assets.
• Build automation and fixes to reduce resolution time for recurring issues.
• Support technical projects as they arise.
• Follow standard operating procedures and work instructions, and flag processes or systems that are not working.
• Maintain open, direct communication with the IT team so issues are acknowledged and handled on time.
• Protect company data in line with security policies.

Benefits

• Competitive pay and performance-based bonus opportunities.
• Medical, dental, vision, life, accident, and supplemental benefits.
• Company-funded Health Reimbursement Account.
• 401(k) with company match.
• Paid time off, paid holidays, and sick leave.
• Collaborative, fast-paced culture where initiative is recognized and growth is encouraged.
• Career growth opportunities, including promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed