IT Help Desk Support Technician

SolvdUS, Inc•Lenexa, KS

7d•$45,000 - $50,000•Onsite

About The Position

Solvd US is seeking an on-site IT Help Desk Support Technician for its Lenexa, Kansas team. The technician serves as a first line of technical support and provides digital troubleshooting as well as hands-on hardware management. The role manages physical IT assets through their lifecycle, from unboxing and imaging through deployment and disposal, and requires regular lifting and moving of computer equipment. The technician takes ownership of issues from initial investigation through resolution, supporting customers and internal teams in a fast-paced environment. The role combines service desk ticketing, user and device setup, account administration, remote troubleshooting, hardware repairs, inventory management, and physical workspace setup. The expected shift is 8:00 AM–5:00 PM CT, with availability for occasional on-call support before and after hours.

Requirements

1–3 years of experience in IT desktop support, PC repair bench work, or warehouse hardware management.
Ability to use hand tools to open and service PC and laptop chassis and peripheral equipment.
Familiarity with Windows and macOS, Active Directory, ticketing platforms, and asset tracking software.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Strong written and verbal communication skills.
Ability to prioritize multiple issues based on business impact and urgency.
Ability to work independently and collaborate effectively with Engineering and other technical teams.
Ability to regularly lift and carry up to 50 lbs.
Ability to walk, stand, bend, kneel, and reach for extended periods while setting up and servicing equipment.
Availability for the expected 8:00 AM–5:00 PM CT shift and occasional on-call support before and after hours.

Nice To Haves

CompTIA A+, Cisco CCNA, or Microsoft Certified Fundamentals certification.
Familiarity with deployment tools such as Intune, SCCM, or JAMF.
Experience with ticketing platforms such as ServiceNow, Jira, or Freshservice.

Responsibilities

Set up, tear down, and relocate workspaces, including desktop towers, dual-monitor mounts, docking stations, and cabling.
Unbox incoming hardware, apply asset tags, and organize IT storage areas.
Diagnose hardware issues and replace components, including laptop keyboards, RAM, and hard drives; test peripheral devices.
Conduct physical inventory audits and reconcile active, stock, and decommissioned equipment with database records.
Prepare decommissioned equipment for secure recycling or vendor pickup.
Triage, log, and resolve technical requests through the IT service desk ticketing system.
Image and configure laptops, desktops, and mobile devices using deployment tools.
Provision and de-provision user accounts, reset passwords, and manage group permissions in Active Directory and Microsoft 365.
Provide remote support using screen-sharing tools for software bugs, VPN issues, and connectivity problems.
Troubleshoot application errors, connectivity issues, authentication problems, and system integrations.
Read and interpret application and system logs.
Prioritize multiple issues based on business impact and urgency, and collaborate with Engineering and other technical teams.