IT Support Technician (Help Desk)

SpaceX•Hawthorne, CA

3d•$29 - $45

About The Position

SpaceX is seeking an experienced IT Support Technician to provide enterprise help desk support to employees. The team manages the full lifecycle of end-user IT services, including onboarding and setup, upgrades, installation, troubleshooting, repair and replacement, asset recovery, and asset protection. Support covers computers, mobile devices, printers, and conference room technology, both in person and remotely. The position calls for strong technical, customer service, and organizational skills. The ideal candidate is flexible, self-motivated, resourceful, and able to flourish in a fast-paced environment. Candidates must have a valid driver's license and be willing to work all shifts, overtime, and/or weekends as needed. Compensation varies by level: Level 1 pays $29.00–$35.00 per hour, Level 2 pays $34.00–$40.00 per hour, and Level 3 pays $38.00–$45.00 per hour. Actual level and base salary are determined case by case based on job-related knowledge and skills, education, and experience. Eligible employees may also receive long-term incentives such as company stock, stock options, or long-term cash awards; potential discretionary bonuses; and access to an employee stock purchase plan. Benefits include medical, vision, and dental coverage; a 401(k) plan; short- and long-term disability insurance; life insurance; paid parental leave; discounts and other perks; up to three weeks of accrued paid vacation; and 10 or more paid holidays per year. Applicants must meet U.S. Government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required authorizations from the U.S. Department of State.

Requirements

High school diploma or equivalency certificate.
At least 1 year of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.
Valid driver's license.
Willingness to work all shifts, overtime, and/or weekends as needed.
Must meet the stated U.S. Government export-control eligibility requirements or be eligible to obtain required authorizations.

Nice To Haves

Experience supporting macOS, iOS, and Linux environments.
Technical certifications such as A+, Network+, or MCSE.
Working knowledge of audio-visual and conference room equipment.
Comfort supporting business-critical systems with an appropriate sense of urgency.
Ability to work independently and remain patient through constant interruptions.
Excellent written, verbal, and phone communication skills.

Responsibilities

Provide first-, second-, and third-tier enterprise help desk support to SpaceX employees.
Manage on-site inventory and the lifecycle of end-user IT assets.
Procure, configure, and deploy computer hardware and mobile devices.
Set up and support workstations for new and existing staff, including onboarding and offboarding.
Troubleshoot software and hardware issues in person and remotely.
Configure and troubleshoot desktop, label, and large multifunction printers.
Support end-user network connectivity, including wired, wireless, and remote access.
Support conference room and audio-visual setups.
Improve help desk workflows and work with IT engineering and other teams to resolve complex issues.
Write instructional documentation and explain technical issues in terms non-technical people can understand.

Benefits

Potential long-term incentives, including company stock, stock options, or long-term cash awards.
Potential discretionary bonuses.
Employee Stock Purchase Plan with the ability to purchase additional stock at a discount.
Medical, vision, and dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various discounts and perks.
Accrual of up to 3 weeks of paid vacation.
10 or more paid holidays per year.