IT Help Desk Technician

Cubiscan • Farr West, UT

8d • $25 - $30

About The Position

The IT Help Desk Technician provides frontline technical support to Cubiscan employees, primarily resolving day-to-day hardware, software, connectivity, and user-access issues. The technician is a primary contact for IT support requests, troubleshoots common problems, documents resolutions, and escalates complex issues to senior IT personnel. With additional training and experience, the technician may take on further IT systems and infrastructure responsibilities.

The role supports employees through phone, email, ticketing systems, remote support tools, and in-person assistance. It also involves preparing and maintaining company devices, supporting onboarding and offboarding, tracking IT assets and software licenses, assisting with routine IT maintenance and security procedures, and contributing to IT documentation and SOC 2 compliance under IT leadership. The position is based in Ogden, Utah, and is full-time.

Requirements

• High school diploma or equivalent.
• At least one year of hands-on experience in IT help desk, desktop support, or a comparable technical support role.
• Working knowledge of Windows operating systems, Microsoft 365 applications, computer hardware, printers, mobile devices, and basic network troubleshooting.
• Ability to independently diagnose and resolve common hardware, software, connectivity, and user-account issues.
• Strong troubleshooting, problem-solving, organizational, and documentation skills.
• Ability to communicate technical information clearly and professionally to employees with varying levels of technical knowledge.
• Ability to prioritize multiple support requests, manage competing deadlines, and follow through on unresolved issues.
• Strong customer-service skills and ability to work independently and collaboratively.
• Ability to maintain confidentiality and exercise sound judgment when handling company systems, credentials, and sensitive information.

Nice To Haves

• Associate degree or technical training in information technology, computer science, or a related field.
• Experience with Microsoft Entra ID, Active Directory, Microsoft Intune, Exchange Online, or similar administration tools.
• Experience using IT help desk ticketing systems and maintaining technology asset records.
• Familiarity with remote-support tools, endpoint security, multifactor authentication, and basic TCP/IP networking.
• CompTIA A+, Network+, Microsoft, ITIL, or comparable industry certification.
• Interest in developing additional skills in IT systems administration, networking, and infrastructure support.

Responsibilities

• Respond to employee IT support requests through phone, email, ticketing systems, remote support tools, and in-person assistance.
• Diagnose and resolve common hardware, software, operating system, printer, peripheral, and network connectivity issues, including basic Wi-Fi, wired network, and VPN troubleshooting.
• Install, configure, troubleshoot, and maintain computers, mobile devices, software applications, and related equipment.
• Assist with creating, modifying, and disabling user accounts and access permissions according to company security procedures.
• Provide technical support for Microsoft 365 applications, Windows operating systems, and other company-supported technologies.
• Document support requests, troubleshooting steps, resolutions, and equipment changes in the IT ticketing system.
• Recognize and escalate complex technical issues, infrastructure problems, and security concerns to senior IT personnel, while communicating with affected employees through resolution.
• Prepare, image, configure, deploy, maintain, and recover company-issued computers, laptops, mobile devices, and peripherals.
• Assist with employee onboarding and offboarding, including account setup, software installation, approved access provisioning, and equipment recovery.
• Provide basic technical guidance and training on company applications, systems, and cybersecurity practices.
• Track IT equipment, maintain asset records, manage software licenses, and coordinate device replacements.
• Support routine system updates, software installations, patching, endpoint protection, and other IT maintenance activities as directed.
• Identify recurring technical issues and recommend improvements to system reliability and employee productivity.
• Participate in technical training and gradually assume additional IT systems and administrative responsibilities as knowledge and proficiency develop.
• Follow IT security policies and procedures, maintain confidentiality, and assist with creating, updating, and organizing IT policies, SOPs, troubleshooting guides, and documentation supporting SOC 2 compliance under IT leadership.
• Perform other related duties as assigned.

Benefits

• Competitive salary.
• Benefits package including health, dental, vision, and 401(k).
• Opportunity to be a beneficial owner of the company as a participant in its ESOP.
• Opportunities for professional development and career growth.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED