IT Help Desk Technician

Kubicki Draper•Kendall, FL

About The Position

Kubicki Draper is seeking an IT professional with at least 3 years of experience to work as a help desk technician. The position is based in the Miami office, providing in-person support there and remote support to the firm’s other offices. The role requires supporting network users, troubleshooting computer hardware and software, and addressing issues remotely using Microsoft RDC. The technician should work independently with minimal supervision, follow problems through to resolution, and communicate effectively with business users and team members. Some travel is required (0–25%).

Requirements

At least 3 years of experience in the field.
Bachelor’s degree in Information Technology or comparable experience in the field.
Experience supporting network users.
Experience with Microsoft products, including Windows Server 2008 or later, Office Suite, Exchange, and Active Directory.
Experience supporting users remotely.
Ability to troubleshoot PC hardware and install new PC setups.
Ability to troubleshoot and support Windows operating systems.
Good problem-solving skills and ability to work independently with minimal supervision.
Excellent verbal and written communication skills.
Excellent customer service skills.
Good interpersonal skills and ability to work as a team player.
Follow-up skills and commitment to resolving complicated problems.

Nice To Haves

Relevant certifications are preferred.

Responsibilities

Provide in-person IT support to the Miami office and remote support to the firm’s other offices.
Support network users and troubleshoot computer hardware and software issues.
Use Microsoft RDC to address hardware and software issues remotely.
Troubleshoot PC hardware and install new PC setups.
Troubleshoot and support Windows operating systems.
Follow up on complex problems and see them through to resolution.
Communicate and collaborate with business users and team members.
Travel as required.