IT Help Desk Technician

Tamaya Enterprises d • Santa Ana Pueblo, NM

12d

About The Position

Under the supervision of the IT Helpdesk Supervisor, the IT Help Desk Technician provides frontline preventive and corrective maintenance for desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. The role also supports enterprise applications, installs and moves technology equipment, trains end users, and maintains technical documentation.

The technician is expected to uphold workplace standards of respect, dependability, honesty, professionalism, and openness to guidance. The position requires maintaining confidentiality, providing strong customer service, solving problems, managing multiple tasks, communicating effectively, and handling stressful or conflict situations professionally.

The work is performed indoors in a climate-controlled, non-smoking environment. The position requires working various hours, including weekends and holidays, and involves physical activity such as standing, walking, handling equipment, and lifting objects up to 25 pounds. A smartphone capable of running company applications and communication systems is required; if one is not provided, it may be obtained through a company-chosen payroll deduction program.

Requirements

• An associate degree in information technology or a related field, or an equivalent combination of training, certification, education, and experience.
• A smartphone capable of running company applications and communication systems; employees must proficiently use smartphones for company applications, email, and text.
• Obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
• Maintain confidentiality regarding company information.
• Demonstrate strong organizational, customer service, problem-solving, multitasking, verbal communication, and written communication skills.
• Work effectively in a fast-paced environment and handle stress and conflict professionally.
• Be able to work various hours, including weekends and holidays.
• Be able to lift up to 25 pounds and safely perform the physical functions of the position, including handling and transporting computers and peripherals.

Nice To Haves

• Preference is given to qualified Santa Ana Tribal Members.
• Two years of helpdesk experience or experience in an enterprise environment.
• Prior experience in a casino IT environment.

Responsibilities

• Provide frontline preventive and corrective maintenance for desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
• Assist Systems Administrators with administration and support of enterprise applications.
• Move and install computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
• Provide technical training to end users on computer and application use and procedures.
• Prepare and maintain technical records and documentation in accordance with department standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree