IT Help Desk Technician
About The Position
The Help Desk Technician provides frontline, onsite technical support to employees at Schultes Precision Manufacturing, helping ensure reliable operation of computer systems, software, hardware, and related technology. The position is a primary contact for daily IT support requests and diagnoses and resolves technical issues while providing timely, professional customer service in a fast-paced manufacturing environment. The position is 100% onsite at the manufacturing facility; remote and hybrid work are not available. Primary hours are 8:00 a.m. to 5:00 p.m., with schedules adjusted as needed to support first and second shifts. Occasional weekend work may be required. Work takes place in office and plant-floor environments, where employees may stand and walk around production equipment and must wear required PPE on the plant floor.
Requirements
- At least 3 years of experience supporting desktop users.
- Strong working knowledge of Microsoft Windows and Office, with hands-on experience troubleshooting common user issues.
- Experience supporting Microsoft 365 users, including Outlook email, Teams, account setup, and password resets.
- Knowledge of networking basics, including TCP/IP, DHCP, DNS, Wi-Fi, and connecting devices to the network.
- Strong organizational and troubleshooting skills.
- Ability to manage multiple tasks concurrently.
- Self-starter with strong work habits.
- Ability to communicate effectively and interact professionally with a diverse group of internal and external clients.
- Strong written and verbal communication skills; highly organized and detail-oriented.
- Ability to work independently and demonstrate critical thinking and problem-solving skills.
- Ability to maintain confidentiality and professionalism.
- Ability to lift 40 pounds and sit for prolonged periods of time.
Nice To Haves
- Bachelor’s degree in MIS, CIS, or a related field; the qualifications section also accepts equivalent experience.
- Knowledge of Freshservice or a similar IT ticketing system.
- Basic IT support certifications, such as CompTIA A+ or Network+.
- Working knowledge of monitoring and reporting systems.
Responsibilities
- Provide onsite computer and network support for hardware and software issues reported by manufacturing and office users.
- Support shop-floor PCs, kiosks, thin clients, and time clocks.
- Support barcode scanners, label printers, rugged tablets, and plant Wi-Fi.
- Provide first-line support for ERP and shop-floor application users, including login, printing, and basic issues, escalating to application owners as needed.
- Work with Maintenance and Engineering to support PCs connected to production machines and test stands.
- Set up new users’ email accounts and passwords and assist with password resets and account access.
- Add and maintain network users, assign application access, help ensure security, and maintain configurations within standards.
- Install software applications and hardware, coordinating with third parties when necessary.
- Maintain working knowledge of operating systems and application software to provide user support.
- Guide users in using software applications, operating systems, and other computer-related technologies.
- Log, track, and document support requests in the ticketing system.
- Collaborate with IT team members to diagnose and resolve complex technical issues.
- Update and maintain technical documentation and knowledge base articles.
- Participate in team meetings and provide input and suggestions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
