IT Help Desk Technician

TEKsystems•Montgomery, AL

8d•$65,000 - $70,000•Onsite

About The Position

The Help Desk Technician provides first-line technical support in a dynamic operational environment, troubleshooting hardware, software, network, and production technology issues while delivering exceptional customer service. The role supports end users in a fast-paced setting and helps maintain reliable technology for production and business operations. This is a permanent, fully onsite position based in Montgomery, Alabama. The stated pay range is $65,000–$70,000 per year. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The position includes a 401(k), a full benefits package, and an annual 5% performance bonus. The role is described as intermediate level.

Requirements

Experience providing technical support in a desktop, help desk, or service desk environment.
Strong knowledge of operating systems, desktop hardware, and business productivity applications.
Understanding of networking fundamentals, including IP addressing, name resolution, and network connectivity concepts.
Experience troubleshooting hardware, software, and user access issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Industry-recognized IT certifications.
Experience supporting Linux-based systems or embedded computing devices.
Familiarity with network monitoring, infrastructure monitoring, or systems management tools.
Experience supporting manufacturing, production, or operational technology environments.

Responsibilities

Provide first-level technical support for end-user hardware, software, and connectivity issues.
Troubleshoot and resolve workstation, application, and network-related incidents.
Install, configure, and maintain desktop and laptop systems.
Support user account administration and access-related requests.
Diagnose and escalate complex technical issues as needed.
Assist with technology deployments, upgrades, and maintenance activities.
Monitor system performance and proactively identify potential issues.
Document support activities, resolutions, and troubleshooting procedures.
Provide customer service while supporting production and business operations.
Collaborate with internal teams to resolve issues promptly and minimize operational disruption.