IT Support Technician

Main Campus • Wynantskill, NY

1d

About The Position

The IT Support Technician provides desktop support and troubleshoots hardware and software issues, maintains computer equipment, assists with Microsoft 365 administration, and supports network infrastructure. The role works closely with end users to provide reliable and secure technology services throughout the organization.

The position supports Windows 11 desktops and laptops, Microsoft 365 applications and services, user accounts, mobile devices, printers, and wired and wireless networks. It also involves hardware repair and maintenance, workstation deployments, network troubleshooting, and assisting with network infrastructure projects and upgrades.

The technician installs, tests, labels, and maintains Ethernet cabling and assists with workstation setup, network drops, patch panels, cable management, and voice and data cabling changes. The role requires travel to remote sites in the Capital District, and may involve working under desks, in wiring closets and other technical spaces, lifting equipment, and climbing ladders for cabling installations.

Vanderheyden is committed to the National Sanctuary Model, which promotes safety and recovery from adversity through the active creation of a trauma-informed community. The organization states that it is an Equal Opportunity Employer and does not discriminate in hiring or employment practices on the basis of protected characteristics.

Requirements

• Minimum of 2 years of IT support experience.
• Hands-on experience supporting Windows 11 environments.
• Experience supporting Microsoft 365 applications and services.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and wireless networking.
• Experience troubleshooting and repairing computer hardware.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.
• Experience with Microsoft Intune and Azure Active Directory (Entra ID).
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience with endpoint security and antivirus solutions.
• Ability to lift and move equipment up to 50 pounds.
• Ability to work under desks, in wiring closets, and other technical spaces.
• Ability to climb ladders and perform cabling installations when required.

Nice To Haves

• CompTIA A+, Network+, or Microsoft certifications.
• Experience installing and managing network cabling.
• Experience with ticketing systems and IT asset management.
• Experience supporting mobile devices and printers.

Responsibilities

• Provide technical support for Windows 11 desktop and laptop systems.
• Install, configure, maintain, and troubleshoot Windows 11 operating systems and applications.
• Diagnose and resolve software, hardware, printing, and connectivity issues.
• Perform workstation deployments, upgrades, and replacements.
• Create and maintain technical documentation and inventory records.
• Provide onsite and remote support for end users.
• Support Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
• Assist with user account creation, password resets, licensing, and permissions.
• Troubleshoot email, calendar, Teams, and Microsoft 365 application issues.
• Support mobile device connectivity and Microsoft 365 integrations.
• Assist with basic network administration and troubleshooting.
• Diagnose wired and wireless connectivity issues.
• Support TCP/IP networking, DNS, DHCP, VPN connections, and network printers.
• Work with switches, routers, firewalls, and wireless access points under the direction of senior IT staff.
• Participate in network infrastructure projects and upgrades.
• Troubleshoot and repair desktops, laptops, monitors, printers, and peripheral devices.
• Replace failed hardware components, including memory, hard drives or SSDs, power supplies, and network adapters.
• Coordinate warranty repairs and vendor support when necessary.
• Maintain hardware inventory and lifecycle management processes.
• Install, test, label, and maintain Ethernet network cabling.
• Assist with workstation setup, network drops, patch panels, and cable management.
• Support moves, adds, and changes involving voice and data cabling.
• Follow industry best practices for structured cabling installations.
• Travel to remote sites in the Capital District.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree