IT Support Technician - Network Team

University of Utah Health • Salt Lake City, UT

2d • Onsite

About The Position

The IT Support Technician works as part of the Network team and assists with developing and maintaining activities in IT areas such as network communications, systems administration, and systems development. The role uses knowledge of LAN/WAN, operating systems, databases, or application development languages to help design, deploy, and maintain IT systems, under the guidance of senior engineers. The position is not responsible for providing patient care.

This is an in-office position in Salt Lake City, approximately 19 hours per week. University of Utah students are preferred. A valid U.S. driver's license is required.

Requirements

• Currently enrolled in an applicable, accredited program.
• Valid U.S. driver's license.
• Ability to read and understand technical manuals and schematics.
• Effective verbal and written communication skills.
• Strong interpersonal and customer service skills, including the ability to work efficiently in a team environment.
• Strong effective problem-solving skills.
• Specific knowledge in areas including TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, and databases.
• Ability to lift and carry equipment of various weights and diameters.
• Ability to climb a stepladder.

Nice To Haves

• University of Utah students are preferred.

Responsibilities

• Check system logs for errors.
• Start jobs and monitor logs to ensure successful completion.
• Deploy and maintain IT systems.
• Develop systems using IT languages applicable to the architecture.
• Replace IT hardware in university buildings and data centers.
• Perform physical inventory of IT systems and update IT documentation.
• Answer the main phone line and route calls as needed.
• Monitor system health in monitoring systems.
• Process requests within established standard timeframes.
• Route requests to the appropriate resource.
• Update request ticket status when tasks are completed.
• Notify engineers when problems are detected.
• Perform tasks necessary for efficient system operations.
• Maintain IT documentation associated with work activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed