IT Network Technician I

City of Boerne • Boerne, TX

4d • $31 - $39 • Onsite

About The Position

The Network Technician I installs, maintains, monitors, and troubleshoots the City of Boerne’s network infrastructure at City Hall and other City facilities. The infrastructure includes switches, routers, firewalls, wireless access points, and cabling. The technician provides City staff with technical support for network connectivity, hardware, and software issues and assists the Network Administrator with network projects, upgrades, and documentation. The work involves varied technical tasks and may require independent judgment, discretion, and due diligence, along with sound interpretation of applicable local, state, and federal policies and regulations.

The position may require after-hours and weekend work, and the employee will be on call after completing the probationary period. The employee may also serve as essential emergency personnel when required. Regular and prompt attendance is an essential function of the position.

Requirements

• Associate degree or technical school degree in Computer Science, Information Systems, Network Technology, or a related field, or an equivalent combination of progressively responsible experience of at least 2 years in information technology.
• High school graduate or equivalent, such as a GED.
• Knowledge of networking fundamentals, including TCP/IP, subnetting, DNS, DHCP, VLANs, routing, and switching.
• Knowledge of wired and wireless network technologies and structured copper and fiber cabling standards.
• Knowledge of network monitoring and troubleshooting tools, computer hardware, operating systems, peripherals, and basic network security practices.
• Good oral and written communication skills and the ability to understand and follow oral and written instructions.
• Ability to install, configure, and troubleshoot network equipment and cabling; diagnose connectivity issues methodically and restore service quickly; and read, create, and maintain network diagrams and technical documentation.
• Ability to serve City departments diplomatically and professionally, with good emotional control and interpersonal skills.
• Ability to work with detailed information for sustained periods, perform varied technical functions while maintaining quality, work independently without supervision, and handle multiple projects.
• Appropriate Texas driver’s license.
• CompTIA Network+ Certification and CompTIA A+ Certification.
• Ability to perform the listed physical activities, including sitting, walking, kneeling, bending, climbing ladders, reaching overhead, hearing conversational speech, reading printouts and screens, distinguishing cable colors, and using hands and fingers for job tasks.
• May be required to lift up to 70 pounds.

Nice To Haves

• Networking experience preferred.
• Cisco Certified Support Technician (CCST) certification preferred.
• Cisco Certified Technician (CCT) certification preferred.

Responsibilities

• Install, configure, and maintain network equipment and related hardware at City Hall and other City facilities.
• Monitor network performance and availability; identify, troubleshoot, and resolve connectivity, performance, and outage issues affecting LANs, WANs, and wireless networks.
• Install, terminate, test, and label copper and fiber-optic cabling; maintain orderly and documented network closets, racks, and patch panels.
• Maintain network documentation, including diagrams, IP address assignments, VLANs, device configurations, and equipment inventory.
• Assist the Network Administrator with network upgrades and expansions, firmware and software updates, configuration backups, and facility and site projects.
• Support network-connected systems such as VoIP telephones, security cameras, and door access controls, coordinating with City departments and vendors.
• Provide help desk support for staff network connectivity, hardware, and software problems; use diagnostic tools and questions to identify problems and help users use equipment and software properly.
• Follow network security standards and procedures; work with the IT Security Analyst on patches, access controls, and security issues.
• Coordinate with internet service providers, vendors, and contractors on circuit issues, installations, and repairs.
• Follow safety and security precautions to safeguard City assets.
• Assist the Network Administrator, IT Security Analyst, Assistant Information Technology Director, and Information Technology Director as assigned.
• Be available for after-hours and weekend work when necessary, on-call duty after the probationary period, and essential emergency personnel service when required.
• Perform other related duties as assigned and maintain regular, prompt attendance.

Benefits

• Medical, dental, and vision coverage paid 100% by the City for the employee, with the option to add dependents; the City pays 46.2% of dependent medical coverage.
• Short-term and long-term disability.
• Paid vacation and sick days.
• Paid holidays.
• Retirement plan with a 14% City contribution.
• Workers’ compensation insurance and 100% salary indemnity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree